Description

JOB SUMMARY

The Patient Relations Representative is the central point of contact for the University Eye Center (Anaheim Hills). The Patient Relations Representative will greet patients and visitors, verify insurance eligibility, make appointments, assist walk-ins, check- in patients presenting for services and problem solve patient issues. This role is responsible for accurately collecting and entering patient information into the practice management system. The Patient Relations Representative will ensure appropriate payment is collected and the correct billing and diagnosis codes are accurately entered into the computer.

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Schedule patient appointments
• Obtain insurance authorizations and verify insurance eligibility when scheduling appointments
• Greet patients entering the reception area and check them in for appointments
• Check patients out at the cashier area with a smile
• Create new patient files
• Enter and update patient demographic data in system at check-in
• Scan all intake forms into patients electronic medical records
• Page Interns when patients are ready to be seen, and page faculty doctors when their assistance is needed
• Print fee sheets for next day appointments and attach any necessary paperwork to each sheet as needed to update existing patient files or create new patient files
• Obtain insurance authorizations and verify insurance eligibility for all next day appointments
• Help maintain an electronic appointment reminder system
• Scan patients insurance card(s) into patients electronic medical records
• Collect fees from patients in the form of cash, credit, and checks
• Provide correct change to cash paying patients when necessary
• Reconcile all payments taken at checkout against what was recorded in the system
• Copy forms as needed by doctors and interns
• Assemble patient intake packets
• Create next day schedule with patient counts and staff shifts/lunches
• Obtain fee waivers and sliding fee scale forms for patients from supervisor
• Assist the Doctors and Interns with various requests that are usually performed at the front desk
• Assist with processing paperwork and payments from several off-site exam locations when necessary
• Assist patients with concerns or complaints, referring them to Patient Relations Supervisor when necessary
• Assist with mass mailings for patient recruitment
• Complete any and all tasks necessary to close and secure the reception and cashier areas at the end of the shift, and to prepare for the next day
• Call and/or create documents for patient recall
• All other Patient Relations duties as assigned

QUALIFICATIONS REQUIREMENTS

• Prior experience in a customer service capacity
• Computer and mathematical skills are essential
• Flexibility to work some evenings and Saturdays

EDUCATION AND/OR EXPERIENCE

The minimum amount of education and experience that an individual needs in order to successfully perform the essential duties of the position is:

• Required: High School degree or general education degree (GED); AND
• Six months related experience and/or training

About MBKU

MBKU is a private, non-profit, accredited educational institution, located in Fullerton, California. MBKU is a comprehensive health care university, built upon a legacy of over 110 years of academic excellence and clinical education.

The founder of the Southern California College of Optometry, Marshall B. Ketchum, was a medical doctor, pharmacist, and passionate advocate for medical education. The mission of MBKU is to educate caring, inspired health care professionals who are prepared to deliver collaborative, patient- centric health care in an inter-professional environment.

Created as the Southern California College of Optometry, and expanded to offer a range of inter- professional programs and health care initiatives, MBKU also has a School of Physician Assistant Studies and a College of Pharmacy. This is an exciting time for health care, for medical innovation and education, and for our community. We believe the future is bright, and look forward to advancing it together.

BENEFITS

MBKU provides an excellent benefits package including medical, dental, and life insurance, free vision exams, short and long term disability, generous paid time off plans, and a university-sponsored retirement plan. See our website under Employment for more details regarding benefits of working for MBKU (www.ketchum.edu).

MBKU is an equal opportunity employer; requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

NON-DISCRIMINATION STATEMENT

MBKU is committed to providing an environment in which all individuals are treated with respect and professionalism. In accordance with applicable federal and state laws, it is University policy to prevent the unlawful discrimination against students, applicants for admission, employees, applicants for employment and patients requesting treatment on the basis of race, color, national origin, sex, disability, age or any other characteristic protected by applicable law. The University also prohibits sexual harassment and harassment on any of the above bases (please refer to the Title IX page for more information).

COVID-19 CONSIDERATIONS

All MBKU employees must be fully vaccinated against COVID-19. New employees must show proof of vaccination by the first day of work. Requests for reasonable accommodation due to medical or religious reasons will be considered on a case-by-case basis.