Patient Relations Director jobs in Anderson, IN

Location Information
Northwood Manor is a beautiful community in Marion, IN, with more than 50 units offering independent living.

Key Responsibilities

At this time, we are seeking a Community Relations Director to join our team!

Job Details

• Job Posting Title

Community Relations Director

• Job Profile

Community Relations Director - Salaried

• Job Description Summary
• Job Description

At this time, we are seeking a Community Relations Director to join our team!

Responsibilities

• Works closely with the Executive Director and Director of Business Development in the development and execution of the sales & marketing plan.
• Meets or exceeds the sales activity standards as determined by the Director of Business Development. These sales activity standards include quotas for daily telephone lead base follow up calls, appointments, on-site and off-site sales activities, and other sales related performance metrics.
• Demonstrates excellent sales skills through: Establishing and maintaining client relationships; Discovery of client's needs and desires with the community's products and services; Closing and post-sales activities. Uses good listening techniques and demonstrates exceptional customer service.
• Completes and maintains the Five Star CRM (lead database) for all potential residents and referral contacts within 24 hours of time of activity. This includes documentation of all completed and scheduled sales activities, including move-ins and move-outs.
• Hosts events for the lead base and professionals to increase traffic in the community.
• Demonstrates proficiency in pulling, analyzing and completing sales reports.
• Interprets and implements Management policies.
• Provides regular in-services and orientation training to all front line and management staff.
• Maintains an active, working knowledge of current competition and any new entrants or changes in the market.
• Attends all required training, in-services, and staff meetings.

Qualifications

• Knowledgeable of the business development.
• Ability to run a sales department and hire, train, motivate and manage a sales staff.
• Bachelor's degree (preferably in marketing) or with courses that establish knowledge of business, sales, motivation, communication and related marketing skills.
• Minimum of two (2) years of previous sales experience required, preferably in the Senior Living industry with significant level of responsibility and accountability for goal achievement.
• Experience working with seniors preferred.
• Valid Driver's License required.
• Ability to speak and write effectively to present information, solutions and benefits.
• Ability to sell effectively and to close transactions.
• Ability to articulate our products, services, solutions and value to prospects and professional referral partners.

• Job Families for Job Profiles

Business Development

• Worker Sub-Type

Regular

• Time Type

Full time

• Primary Location

Northwood Manor

• Scheduled Weekly Hours

40

• Work Shift

Compensation Details

• Compensation Grade

Salary

Shift/Hours
Daytime

Our Core Values

• 
  We Put People First
• We Act With Integrity
• We Mind the Business
• We Listen, Then Act Decisively
• We Work to be Our Best

Five Star Senior Living and Ageility are operating divisions of AlerisLife, a provider of an evolving portfolio of residential and lifestyle services to older adults who want to live life to the fullest. We are approximately 10,000 team members serving in 29 states as well as our corporate AlerisLife headquarters located outside of Boston. Together, we’re assembling a suite of best-in-class products and services to inspire joyful living in a growing range of settings.

About Five Star

The Five Star Senior Living division includes independent living, assisted living and Alzheimer's/memory care communities across the United States. When you join Five Star, you become part of a family where you’ll be supported in your efforts, offered guidance in your career and celebrated for your unique talents. We’re a team of dedicated professionals who make it possible for older adults to live their healthiest, happiest and most fulfilling lives. We hope you can join us and be part of an amazing team!

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.