Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Title:
IT Generalist
Department:
Technology
Reports to:
VIP Applications & Security
Position Summary: Seeking a full time Help Desk technician to work in a remote office in order to: Provide responsive quality customer service and support to internal employees within the organization. Services include but are not limited to web applications, desktop applications, mobile apps, and physical devices (computers, monitors, printers, etc). Performs analysis on all issues based on priority and directs the implementation of corrective actions to restore functions and avoid recurrence of the issue. Records all incidents/assistance while maintaining accountability of ownership until resolved. Monitors progress of problem resolution and initiates timely feedback to management and the user. Performers user follow-up to verify final resolution and determine satisfaction level.
Essential Duties and Responsibilities:
Skills Required
Education/Experience Preferred
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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