Patient Relations Director jobs in Bellingham, WA

Department: Population Health SRC
Exempt: No
Schedule: DAYS
Position Type: Full Time 0.6 FTE or More
FTE: 1.000000
Base Wage: $ 22.61 to $ 33.92

Location: Skagit Valley Hospital

The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Other information:

Job Summary
The Patient Navigator performs a variety of duties which may include, but are not limited to: Enhancing the patient experience through facilitation/coordination of care, informing and educating patient on community resources and striving to improve the “global” patient experience. Works closely with care team to support Providers, care coordination and ensuring patient needs are met. Enhance the patient care experience by engaging the patient in care and empowering the patient with knowledge and access to support resources with a goal of improving health outcomes for patients. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply.

Essential Functions
Collaborate with care team to review patient lists in order to identify patients who have care gaps and/or a need for care management. Assists in the coordination of various wellness and chronic disease activities. Scan and forecast schedules to identify potential care gaps that need to be addressed. Provide assistance and community resources to patients impacted by social determinants of health (e.g., transportation, housing, employment, mental health, behavioral health, goods and clothing resources, etc.). Performs patient charting in the EMR system. Provides support for individual’s self-management and engagement. Performs community outreach efforts to various agencies, as well as underserved communities. Complies with national Protected Health Information laws; this includes HIPAA and 42 CFR Part 2. Take responsibility for professional development to maintain and increase competency and support the education of our patients, families and staff by: Participating in ongoing education relevant to role. Reaching out, establishing and maintaining relationships with community resources to develop referral resources and patient advocacy/support networks. Maintain confidentiality of patient information and medical records. Communicate effectively and cooperatively in the workplace. Actively contribute to the achievement of Quality Improvement and Lean Process Improvement activities. Complete all mandatory learning requirements in a timely manner. Attend and actively participate in all department, team and/or committee meetings. Comply with all Skagit Regional Health, department and location specific policies and procedures. Ability to travel to different clinics to assist in team training on an as needed basis. Maintain ability to effectively utilize Microsoft Office (Outlook) and department specific software applications to perform work. Perform other duties as assigned by Supervisor or designee.

Education
AA required within 3 years of hire; BA strongly preferred.

Experience/Training
Two years’ experience working in a hospital or healthcare setting, preferred. Practical working experience as a Patient Navigator strongly preferred. Two years of experience in the facilitation of patient care services, preferred.

License/Certifications
Patient Navigation Certification preferred. Certification as a licensed chemical dependency profession (CDP), behavioral healthcare worker, social worker or primary healthcare worker, preferred.

Other Skills
Excels at customer services skills with a focus on the patient. Demonstrates ability to establish and maintain a spirit of cooperation and respect. Is skilled in establishing and maintaining effective working relationships with patients, providers, and co-workers. Demonstrates the ability to communicate effectively both orally and in writing. Is committed to continuously improving quality and service. Able to function in an atmosphere that can be stressful. Ability to handle multiple tasks. Good to excellent computer skills including the ability to successfully navigate between multiple applications. Knowledge of Medical Terminology. Personable, excellent written and verbal communication skills.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.