Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
An acute care hospital in beautiful New York is looking to add a Patient Relations Specialist to their growing team!
This 200 bed hospital is known for providing competent, innovative, and accessible emergency and acute care services to their patients. They have won countless awards for their services in diabetes care, home care services, recovery unit, trauma care, laboratory services, and much more.
The Patient Relations Specialist serves as a liaison between patients, families, visitors, and the Medical Center staff. They assist patients in understanding hospital policies, procedures, services, and obtaining solutions to problems and concerns. This position functions as the mechanism for investigating and responding to patient complaints and grievances. They guide leaders and staff in gaining awareness of patient’s perceptions of the hospital experience and implements effective strategies to improve patient perception of care and reduce complaints. This position is designed to strengthen, personalize, and enhance relationships between the patient and the organization by working closely with the hospital team to support the goal of quality and patient satisfaction.
The Patient Relations Specialist will get to enjoy all this city has to offer. Take a day to go visit the zoo or state parks. You can also go with friends and family to the museums or amusement park and grab a New York bagel afterwards. There’s something for everyone to enjoy!
The right candidate will be given a competitive salary and benefits package. This acute care hospital provides several benefits including medical plans, dental plans, PTO, tuition reimbursement, life insurance, wellness discounts, short and long-term disability, and more! Come join a growing team today!
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0 Patient Relations Director jobs found in Bergenfield, NJ area