Patient Relations Director jobs in Binghamton, NY

MAIN FUNCTION:

Provides leadership, direction & management of the operations of the Patient Registration services which includes Registrars in the Inpatient, Outpatient, Day Surgery & Emergency Room areas and Authorization and Centralized Scheduling Depts. Keeps abreast of various registration, billing and collection regulations / laws as well as assuring computer systems are current and compliant. Interfaces with clinical & support service Directors/Managers to support the initiatives of the System. Reports to the VP Revenue Cycle

DUTIES & RESPONSIBILITIES:

Patient Access/Centralized Scheduling - Authorization

• Is responsible to provide leadership, direction & management of the operations of the Patient Registration services which includes Registrars in the Inpatient, Outpatient, Day Surgery & Emergency Room.
• Oversees & maintains Patient Registration computer systems & processes.
• Oversees & maintains Patient Eligibility computer system & processes.
• Institutes and maintains policies & procedures to maintain compliance with external regulations and internal directives to assure efficient and effective operations.
• Develops & maintains process for handling patient’s valuables in Patient Registration.
• Assures timely and accurate flow of information from patent registration to all ancillary departments, nursing units and billing department.
• Oversees Pre-Admission and Pre-Registration function.
• Oversees process of providing price quotes and making financial arrangements for patients.
• Oversees the operations of centralized scheduling. Understands the computer system for scheduling and works with the supervisor to maintain the system.
• Is responsible for the operations of centralized scheduling and monitors to assure the dept is meeting the need of the areas utilizing them.
• Oversees the prior authorization area.
• Monitors authorization denials and works with the supervisor to develop processes to prevent these denials going forward.

Management

• Assists in the recruitment, orientation, training, cross-training, evaluation and discipline of staff.
• Is responsible for assuring staff is informed of regulatory, process, and computer system changes which includes ongoing staff education.
• Develops & maintains reports to ensure key functions are performed promptly and accurately.
• Continuously evaluates department processes to maintain efficiency and effectiveness always being open to and searching for opportunities to provide better service.
• Develops & prepares reports, analysis for both internal and external users including interfacing with any internal or external auditors.
• Keeps the Controller informed on the status of the operations and associated computer systems through meetings and written reports including but not limited to key metrics.
• Oversees the preparation of departmental operating and capital budgets.
• Is responsible for attending all annual mandatory educational programs as required by position.
• Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with them in a friendly and caring way, being attentive to the customer’s needs, both psychological and physical, and by taking the initiative to maintain communications with the customer in order to provide a secure and pleasant experience.
• It is understood that this job description identifies typical duties for the classification and is not to be considered inclusive of all duties, which may be assigned.

EDUCATION:

Associate's degree required, Bachelor’s degree in appropriate and relevant field preferred.

EXPERIENCE:

Minimum five (5) years experience in Healthcare in areas of Billing, Registration or Credit. Working knowledge of computers especially Microsoft software.

Minimum of three (3) years in a supervisory position with ability to:

• identify and resolve problems
• use independent judgment
• work without direct supervision

PHYSICAL DEMANDS:

Light physical effort. Typical office work. Work in comfortable positions.

Job Type: Full-time

Pay: $79,968.00 - $110,000.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Inpatient
• Outpatient

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Elmira, NY 14905: Relocate before starting work (Required)

Work Location: In person