Patient Relations Director jobs in Bismarck, ND

We are adding to our team!

Our Patient Relations Specialists work with the staff and doctors to keep the office running smoothly and efficiently. This includes handling calls, scheduling exams, checking patients in and out, verifying insurance, processing payments, updating contact information at each visit, and assisting with referrals.

Here is what it's like to work with us: at Visionary Eye Care we strive to serve in a united, peaceful and trusting work environment. We love to learn and are committed to open and honest communication. We respect, encourage and value each other's contributions to joyfully serve our patients, community and one another.

Experience in a health care field or retail setting is preferred but not required; we will train the right person.

Interested candidates should submit their resume and a cover letter which includes a brief description of why they are the right person for the position.

We are looking for someone willing to go the extra mile for our customers. Our ideal candidate has the following talents:

• Instinctively friendly, hospitable and out-going with an innate ability to befriend, communicate and develop trust with a wide variety of personality types.
• Superior listening skills with a strong ability to discern and remember relevant and important details while conducting friendly conversations with patients and transfer them accurately to paper or computer or a co-worker.
• Energized when working on multiple tasks at once with a high tolerance for frequent interruptions while maintaining sterling attention to detail.
• Confident decision maker who possesses a high degree of self-awareness to recognize when a question or problem is beyond his/her professional capacity and respectfully seeks out the proper authority to ensure patient safety and satisfaction.
• Innate talent for ease of learning and remembering people's names and many details. IE: Strong visual and auditory memory.
• Emphatic and non-confrontational even in difficult situations such as when faced with criticism, frustration or anger.
• Draws energy and satisfaction from helping others especially to solve problems, answer questions and share knowledge in a collaborative way.
• Natural curiosity with an on-going desire to improve processes, learn new skills and acquire deeper knowledge.
• Takes ownership and pride in performing one's responsibilities to the best of his/her ability to contribute to an exceptional patient experience as well as pride in the success of co-workers and the company as a whole.
• Feels personal achievement when providing an enjoyable and fun experience for all patients and looks to be creative and innovative to achieve this goal.
• Self-directed to achieve objectives without continual supervision while demonstrating superior time management skills.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 37 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Profit sharing
• Uniform allowance

Schedule:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Private practice

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Dickinson, ND 58601: Relocate before starting work (Required)

Work Location: In person