Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Title: Patient Relations Specialist
Reports To: Pharmacy Liaison Manager
Location: Buffalo, NY
Position Summary
Clarest Health is experiencing rapid growth and is actively seeking a highly skilled and strategic Pharmacy Relations Specialist to join our dynamic team, specifically focusing on our Day of Discharge and CareFil Rx service. This pivotal role involves serving as the linchpin between our organization and patients who are navigating the complexities of post-acute care or require personalized medication management in their homes. As a Pharmacy Relations Specialist, you will spearhead the strategic direction and decision-making that underpin the success of our patient care programs. Your mission is to ensure that each patient receives the support, resources, and education needed to enhance their quality of life and, ultimately, their health outcomes.
Essential Functions Primary Position Responsibilities
As a Pharmacy Relations Specialist, your responsibilities will encompass the following:
Required Skills (Education/Certification/Licenses/Years of Experience)
To excel in this role, you should possess:
Supervisory Responsibility: N/A
Budget Responsibility: N/A
Nature and Scope of Independent Decisions
As a Pharmacy Relations Specialist at Clarest Health, your position is defined by a substantial degree of autonomy and responsibility. You will make critical independent decisions encompassing patient care, communication strategies, data analysis, program development, and adherence to compliance. Your judgment and ability to solve complex problems will be essential to ensuring the well-being of our patients and the continued success of our programs.
Work Environment: This role is primarily office-based.
Physical Demands: The position entails sitting for extended periods and the use of a computer.
Position Type/Expected Hours: This is a full-time position, traditionally consisting of a 40-hour workweek. Specific shift times will be discussed during the interview process.
Travel (if yes, percentage of travel time required): N/A
Other unique responsibilities or conditions not previously addressed (drivers license, bilingual, etc.)
Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.
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