Patient Relations Director jobs in Colorado Springs, CO

The Telluride Regional Medical Center is seeking to hire a full-time Patient Relations Specialist.

Summary

This position is responsible for providing exceptional customer service and successfully navigating patient needs in a confidential, professional and efficient manner.

Qualifications

The ideal candidate will have a high school diploma or equivalent, possess exceptional interpersonal and relationship building skills, including conflict resolution, strong attention to detail, proficient computer skills to learn eCW [eClinical Works] program effectively. Bilingual [English/Spanish] is preferred.

Additional Information

A competitive Salary and Benefits package is available and includes:

Medical, Dental, Vision, Vacation, Sick Leave, 401(a) and 457 Retirement Plan options. An annual Wellness Benefit Stipend (for ski  pass or other wellness activities) is also included. 

This position is an hourly/40 hours per week/non-exempt position. The pay range for this position is $21-$24hour.

Telluride Regional Medical Center is an Equal Opportunity and Affirmative Action Employer and healthcare provider, providing the highest quality, comprehensive Primary Care and exceptional Emergency & Trauma Services to all residents and visitors to our region. We celebrate diversity and are committed to creating an inclusive environment for all.

Position will remain open until filled. Candidates should apply for the position at: https://jobs.tellmed.org

Full Job Description – Patient Relations Specialist:

Purpose: Under general supervision of the Patient Relations Supervisor the Patient Relations Specialist is responsible for successfully navigating patient needs in a confidential, professional, and efficient manner.

Summary of Position: The Patient Relations Specialist serves as a primary customer service representative  and works cohesively with the TRMC team to provide the best experience possible for its patients.

Responsibilities:

1. Communicates with people within the scope of this position.
2. Maintains patient confidentiality through HIPAA compliance.
3. Manages phone calls, internal and external electronic messages according to the current guidelines for each department.
4. Collects co-pays and other balances.
5. Assists in maintaining good patient flow throughout the day.
6. Assists patients with setting up and problem solving the patient portal.
7. Maintains incoming medical records and routes appropriately.
8. Works cohesively with team members and assists in all areas of responsibility and tasks.
9. Attains complete registration for both the Primary Care and Emergency Department.
10. Provides excellent customer service to each patient, staff and visitors.
11. Addresses patient’s questions or concerns and understands when to collaborate with team members.  
12. Communicates with patients in a courteous and professional manner.
13. Consistently demonstrates positive interpersonal relationships with colleagues, TRMC personnel, and patients/families, to achieve maximum operational effectiveness and customer satisfaction.
14. Orientation/Training
    1. Attends all staff and team meetings when able.
    2. Participates in continuing education opportunities.
15. Other duties as assigned.

Knowledge, Skills and Abilities:

Must be able to hear and speak clearly

Ability to effectively communicate, both in person and in writing

Possess exceptional interpersonal and relationship building skills, including conflict resolution

Ability to work with people [i.e. staff and patients]

Ability to maintain professionalism and confidentiality in all interactions

Proficient computer skills required to learn and use eCW (E-Clinical Works) program effectively

Strong attention to detail

Compassion, patience, and empathy

Transparency and honesty

Outstanding organizational and stress management skills

Education or Formal Training

High School Diploma or equivalent

Work Environment/Physical Activities:

General Office/Medical Clinic Environment

Fast paced environment with occasional high pressure or emergent situations

Possible exposure to human biohazards and other bodily fluids

Requires physical stamina to sit for long periods of time

Occasional lifting < 15 lbs

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other ad hoc duties as assigned to ensure success of TRMC.

Additional Information: Position is full-time and non-exempt.