Patient Relations Director jobs in Columbus, GA

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborates with Senior Director of Outreach, Vice President of Patient Navigation and applicable leadership in The System, maintenance and continued development of patient transitions to The System and community outreach programs.
• Conducts nursing assessments and observations of patients referred for admission and similar nursing visits for current hospitalized Health System patients.
• Conducts high level presentations and facilitates meetings with key referral source representatives.
• Represents The System in the field in order to facilitate referrals and admissions, streamlines the referral process, and conducts referral visits and patient assessments.
• Assists with obtaining referral documentation and physician orders when necessary.
• Communicates with applicable system locations regarding patient transitions.
• Coordinates new and existing relationship building with major and minor referral sources.
• Assists The System in constructing strategic initiatives designed to explain and educate providers and the community about what The System provides.
• Establishes and maintains professional relationships with all referral sources, including but not limited to case managers, discharge planners, social workers, physicians and physician practices, and any other community or third party referral sources.
• Maintains thorough knowledge of market/community in which PTD services in regards to potential new referral sources, hospital discharge trends, and any other relevant demographic information relevant to the continued growth of The System.
• Maintains awareness of competitors in the market and develops profiles.
• Maintains working knowledge and technical skill for the use of hospital referral portal platforms.
• Meets established goals for referrals, admissions, conversion ratios, and other quality metrics determined by leadership.
• Reviews monthly analytic data. Tracks information to determine market trends, and develops action plans based on data relative to key performance indicators.

MINIMUM QUALIFICATIONS

• Have an RN license with at least one year related experience in one of the following: marketing healthcare products or services, long-term care, inpatient rehabilitation or health care community relations.
• Valid Georgia Driver’s License with the ability to regularly travel throughout assigned region and as necessary.
• Excellent customer service, interpersonal and oral/written communication skills.
• Knowledge of long-term care admission requirements and Medicare, Medicaid, Private Pay and Third Party reimbursement.
• Ability to multi-task and function with little direction.

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