Patient Relations Director jobs in Duluth, MN

Key Responsibilities:

• Intake of patient feedback, submitted through multiple channels, including phone, email, website, and in person
• Complete and concise documentation of concerns, including follow up from patients, and supporting documentation
• Triages all feedback submissions to determine the most appropriate team/department to review and respond to the concern
• Identifies and escalates high priority events quickly to the appropriate department
• Works independently and within a team on special nonrecurring and ongoing projects
• Provides useful information to patients and family members on organizational policy and processes
• Other duties as assigned

The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.

Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.

Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.