Patient Relations Director jobs in Fairfield, CA

• Oversee all aspects of employee labor relations with at least 10 years of relevant management level experience.
• Maintain high performance standards in employee-management relations and handle employee inquiries.
• Ensure job descriptions are accurate and compliant with the CBA.
• Ensure the organization’s performance management process remains in compliance with the current CBA for all collective bargaining unit members.
• Collaborate with the clinical operations team to ensure compliance with relevant regulations and standards regarding members of the collective bargaining unit.
• In collaboration with VP of Human Resources, provides strategic direction for compliance with CBA across HR programs.
• Evaluate contracts and agreements for compliance with regulations and contractual terms.
• Administer labor agreements to foster positive relationships with labor unions.
• Offer guidance and policy interpretation to managers on employee and labor relations matters.
• Represent PPNorCal before state and federal boards, mediators, and arbitrators.
• Lead grievance and arbitration processes and develop programs to improve morale and participation.
• Resolves disputes, grievances, own complaints that come through Compliance Dept.
• Collaborates with Senior HR partners on employee misconduct and policy violations/conflict resolution for all bargaining unit employees.
• Leads, tracks labor agreements, contracts including SOP’s, guidelines.
• Partner with HR on all internal investigations, written and verbal performance actions, PIP included and advise on investigatory meetings related to potential discipline.
• Partner with HR on all collective bargaining terms, layoffs, voluntary and involuntary
• Partner with Sr. Benefits Administrator on any changes to employer benefits and 403(b)
• Champion diversity, equity, and inclusion initiatives.
• Responsible for all updates as it relates to bargaining unit certifications, petitions, and posting notices within the required contractual timeline.

• Collaborate with senior management on short-and long-term employee relations planning.
• Provide information on labor legislation and market conditions for contract reviews.
• Develop and implement employee relations policies to enhance operations and communications.
• Performs other related duties as assigned.

• CA Labor Relations Certification: Required or completed within 1 year from start of employment.
• SPHR certification preferred.
• Must have reliable automobile transportation and a valid California Driver's License and insurance.

• Acceptance and application of the confidential nature of the position.
• Extensive knowledge of state and federal labor laws and regulations, with exposure to a broad range of HR functions (compensation, leaves, benefits, workers’ compensation, employee relations, and training).
• Ability to work under pressure and successfully meet deadlines and achieve goals.
• Strong presentation, consulting, customer service and management skills.
• Strong communication (verbal and written), decision-making, interpersonal, conflict resolution, and time management skills including active listening and assessing.
• Supports and advances PPNorCal’s Diversity, Racial Equity, and Inclusion commitment.
• Must be detail-oriented, well-organized, meticulous in completing all assigned work.
• Ability to handle shifting and multiple priorities in a fast-paced, growth environment.
• Must be able and willing to travel to all organizational locations to carry out human resources duties and responsibilities.
• Proficient in Word, Excel, PowerPoint and database software.
• Experience working with diverse groups, i.e., staff, patients, and outside entities.
• Commitment to organization’s goals and philosophy.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.