Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!
WHAT DO WE DO?
CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.
WHO ARE WE LOOKING FOR?
We are on the search for a Full-time Patient Relations Representative to join our Moorhead, MN team. In a Patient Relations Representative role at CHSI, will be responsible for providing assistance to patients on the telephone and at the front desk and processing all healthcare service payments.
Duties:
ARE YOU A GOOD FIT?
In addition to being a wonderful team member, we are seeking an individual with the below qualifications:
PHYSICAL ABILITIES
PROFESSIONAL KNOWLEDGE, SKILLS, and ABILITIES
WHAT ARE THE PERKS, YOU ASK?
CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:
CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:
Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps! Visit www.nhsc.hrsa.gov for more information.
READY TO MAKE A DIFFERENCE?
If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.
PLEASE NOTE:
CHSI is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.
CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).
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