Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
REPORTS TO: Office of the President
CLASSIFICATION: Staff-12-months
STANDARD WORK HOURS: 37.5
LOCATION: Onsite-Main Campus
EMPLOYMENT STATUS: Full-Time
EMPLOYMENT CLASSIFICATION: Exempt
PRINCIPAL PURPOSE OF JOB: The Director will advance the mission and goals of the University by developing and executing comprehensive communication and media strategies encompassing local, national, and international media, and serve frequently as a spokesperson for the President and the University.
SCOPE OF RESPONSIBILITY: The position provides leadership and oversight for the University’s internal and external communication efforts, including functioning as the institution’s Public Relation and Communication Officer.
ESSENTIAL JOB FUNCTIONS:
QUALIFICATIONS: Bachelor’s degree (related field), and three years related experience, or equivalent.
PREFERRED QUALIFICATIONS: Master's Degree preferred
KNOWLEDGE, SKILLS, and ABILITIES:
SUPERVISORY RESPONSIBILITY
PHYSICAL REQUIREMENTS:
Internal Candidates are Encouraged to Apply
Applicants must be authorized to work for any employer in the United States. At this time, Kentucky State University is unable to sponsor or take over sponsorship of an employment visa
KENTUCKY STATE UNVERSITY is an Equal Opportunity Employer
The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.
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