Patient Relations Director jobs in Harrisburg, PA

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Patient service representative
  • Patient First
  • Mechanicsburg, PA FULL_TIME
  • Patient First is currently seeking Patient Service Representatives to fill a full-time position in the Mechanicsburg, PA Area.

    The responsibilities of this job include, but are not limited to, the following :

    • Assisting patients using the kiosk prior to registration.
    • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
    • Respectfully handling Physician and Nurse requests in a timely manner.
    • Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
    • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
    • Verifying all patient demographic, health, pharmacy, and insurance information.
    • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
    • Referring billing questions to the appropriate parties as needed.
    • Discharging the patient and processing incurred charges.
    • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
    • Receiving, sending, and distributing correspondence as directed.
    • Filing and scanning medical documents and office forms as directed.
    • Completing assigned checklists and Policy Manager tasks within the assigned shift.
    • Answering all incoming calls and distributing messages in a timely manner.
    • Assisting with other assignments as directed.
    • Demonstrating an efficient understanding of the electronic medical record system.
    • Receiving, moving, and stocking ordered supplies.
    • Cleaning the front office work area and other maintenance assignments as directed.
    • Verifying daily reports are run at the end of the day.
    • Attending staff meetings as directed.
    • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
    • Operating, using, and maintaining medical and office equipment as trained.
    • Participating in maintenance assignments when necessary and as directed.
    • Providing positive, warm, and friendly service in all interactions.
    • Completing other duties as directed

    Minimum education and professional requirements include, but are not limited to, the following :

    • Must be 18 years of age or older.
    • Basic typing skills.
    • Minimum one year of clerical experience preferred.
    • High school graduate or equivalent.
    • Ability to sit, stand, and walk for up to 7 hours at a time.
    • Ability to lift up to 25 pounds.
    • Excellent visual, verbal, written, and typed communication skills.
    • Ability to prioritize and multitask.
    • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

    Patient First is an equal opportunity employer offering an excellent benefits package and competitive salary. #INDLP

    Job Type : Full-time

    Ability to Relocate :

    Mechanicsburg, PA : Relocate before starting work (Required)

    Work Location : In person E684% %%medinfo%%

    Last updated : 2024-03-24

  • 5 Days Ago

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Community Relations Director
  • The Woods at Cedar Run
  • Camp Hill, PA FULL_TIME
  • Community Relations Director (Sales & Marketing for Independent Living) The Woods at Cedar Run, Independent Living, Assisted Living and Memory Care, of Camp Hill, PA is looking for an energetic and in...
  • 26 Days Ago

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Urgent/Primary Care Physician
  • Patient First
  • Mechanicsburg, PA PART_TIME,CONTRACTOR,FULL_TIME
  • Patient First is the leading urgent care and primary care provider in the mid-Atlantic region. Because Patient First was founded by a physician, we understand the flexibility and freedom you want in b...
  • 9 Days Ago

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Member Relations Representative - Bilingual
  • Health Partner Plans, Inc.
  • Harrisburg, PA FULL_TIME
  • Why Choose Jefferson Health Plans? We are an award-winning, not-for-profit health maintenance organization. We are committed to creating a community where everyone belongs, acknowledges, and celebrate...
  • 19 Days Ago

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Customer Relations Specialist
  • Suburban Propane
  • Chambersburg, PA FULL_TIME
  • Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Cus...
  • 23 Days Ago

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Human Relations Representative 1
  • Commonwealth of PA
  • Dauphin, PA FULL_TIME
  • THE POSITION Are you interested in investigating discrimination allegations and upholding fair treatment? Do you share our vision that all people in the great state of Pennsylvania will live, work, an...
  • Just Posted

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0 Patient Relations Director jobs found in Harrisburg, PA area

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Grant Director
  • YWCA York
  • York, PA
  • Job Description Job Description Summary: This position is responsible for researching, preparing, and submitting proposa...
  • 3/28/2024 12:00:00 AM

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Pharmacy Director
  • Encompass Health
  • Mechanicsburg, PA
  • A better team approach A better result for patients BE THE CONNECTION. As pharmacy director, you'll have an extraordinar...
  • 3/27/2024 12:00:00 AM

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Executive Director Operations
  • Keystone Human Services
  • Harrisburg, PA
  • Are you interested in working for a company that makes a difference? If so, Keystone Human Services has an exciting oppo...
  • 3/27/2024 12:00:00 AM

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Executive Director
  • LGBT Center of Central PA
  • Harrisburg, PA
  • Position Title: Executive Director Anticipated Start Date: December 1, 2023 Hours & Schedule: This is a full-time, salar...
  • 3/25/2024 12:00:00 AM

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Deputy Director elections
  • Dauphin County, PA
  • Harrisburg, PA
  • Dauphin County is currently accepting applications for the full-time position of Deputy Director of Elections. The role ...
  • 3/25/2024 12:00:00 AM

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Director of Operations
  • Abel Personnel
  • Harrisburg, PA
  • Job Description Job Description Director of Operations Harrisburg PA Company is seeking a Director of Operation. Multich...
  • 3/25/2024 12:00:00 AM

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Traveling Executive Director
  • Brookdale Senior Living
  • Harrisburg, PA
  • Overview Traveling Executive Director Brookdale is looking for an experienced senior living leader to assist our communi...
  • 3/25/2024 12:00:00 AM

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Director of Plumbing
  • APR Supply Co.
  • Lebanon, PA
  • Job Description Job Description Who We Are With 42 branch locations throughout Pennsylvania, New Jersey and Delaware and...
  • 3/24/2024 12:00:00 AM

Harrisburg (/ˈhærɪsbɜːrɡ/ HARR-iss-burg; Pennsylvania German: Harrisbarrig)[citation needed] is the capital city of the Commonwealth of Pennsylvania in the United States, and the county seat of Dauphin County. With a population of 49,192, it is the 15th largest city in the Commonwealth. It lies on the east bank of the Susquehanna River, 107 miles (172 km) west of Philadelphia. Harrisburg is the anchor of the Susquehanna Valley metropolitan area, which had a 2017 estimated population of 571,903, making it the fourth most populous in Pennsylvania and 96th most populous in the United States. Harr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$114,219 to $158,803
Harrisburg, Pennsylvania area prices
were up 1.5% from a year ago

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Patient Relations staff are also able to document and share compliments about services you have received.
February 18, 2020
Patient Relations Director in Reading, PA
If your nurse or unit director are unable to resolve your issue, Patient Relations is available to assist.
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Patient Relations Director in Petaluma, CA
The Patient Experience Department acts as a liaison between the patients, hospitals and physicians to address concerns, complaints and issues.
January 19, 2020