Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
At Hopscotch Primary Care, we take a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time. The Hopscotch Primary Care Clinic Team is responsible for delivering a high-quality, coordinated care experience for our patients at our clinics and within the healthcare system.
As the Patient Relations Manager, you will play a critical role on the Hopscotch Clinic Team. You will help our patients navigate their insurance benefits, advocate for their needs, and serve as our resident insurance expert for both our patients and care team. You will also support patients and providers regarding Medicare and Medicaid eligibility and benefits year-round, but especially during the Open Enrollment season.
We pride ourselves on meeting patients where they need it most. You may be interacting with patients in a variety of settings, from the Hopscotch Primary Care clinic and community events.
This is a full-time, in-person position based in our Boone, NC clinic.
As a Patient Relations Manager, you will serve as an exceptional patient resource and resident expert on insurance coverage, benefits, enrollment, and navigation. Specific responsibilities for this role will include, but are not limited to:
You will also build and maintain patient engagement throughout their clinic experience:
You would be a great fit for this position if you are interested in helping patients navigate their insurance eligibility and benefits, have basic knowledge of healthcare with an appetite for learning more, and have strong communication, collaboration, and interpersonal skills. Previous experience in healthcare is not required.
A great candidate for the role has:
Additional skills and requirements for the role:
From a cultural perspective, you:
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0 Patient Relations Director jobs found in Johnson City, TN area