Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
*This role is remote*
Position Summary:
Provides high-quality support to C-level executives and internal corporate communications departments to bolster companies’ corporate strategy and ensure the success of the IR programs. On assigned accounts, drives client account strategy and manages program execution, oversees quality control of analyst and senior analyst deliverables, develops and maintains independent relationships with clients and supports Stern IR’s growth and broader business efforts.
Essential duties include but are not limited to:
Qualifications:
Minimum Required: