Patient Relations Director jobs in New Orleans, LA

Morrison Healthcare Food Services
Job Description
Job Title: Patient Services Manager

Sector(s): Healthcare

Job Code(s):

Reports To: Director Food & Nutrition Services

FLSA Status: Exempt

Date: January 2010

Summary: Responsible to supervise the operation of Patient Food Services under the supervision of the Director. Performs a variety of duties including the planning and supervision of patient food assembly and service, scheduling, hiring, training, evaluating and discipline of patient food service personnel. Ensures patient satisfaction and good public relations are achieved through the safe and efficient use of resources.

Supervisory Responsibilities: Patient Food Services Staff

Essential Functions and Responsibilities:

Establishes goals and oversees implementation of patient food services needs based upon medical direction, patient population and contract.

Hires, leads, directs, coaches, trains, and develops patient services team members.

Oversees the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy.

Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.

Oversees systems and processes to ensure the strategic and operational objectives of the client for the department are met.

Complies with federal, state and local health and sanitation regulations and department sanitation procedures.

Maintains a clean, sanitary working environment.

Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies.

Completes all required documentation, reports and logs in a timely, professional and thorough manner.

Follows facility and department infection control policies and procedures.

Adheres to facility confidentiality, HIPAA and patient rights policies.

Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.

Ensures patient services staff assists in achieving stated patient satisfaction goals.

Complies with Morrison’s production, safety handling and quality food standards related to patient food services.

Participates in facility-wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care.

Follows facility, department, Morrison and Compass safety policies and procedures to include occurrence reporting.

Wears name tag identification and is aware of role in minimizing security incidents.

Follows the facility’s protocols for Hazardous Materials and Waste Program.

Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate.

Adheres to Life Safety Program and participates in fire drills as appropriate.

Responds to utility failures per Department policy and adheres to Lock-out/Tag-out policies as appropriate.

Communicates effectively with all team members, patients and families through conferences, individual consultation and committee participation. This includes telephone, written, and electronic communication.

Communicates facility, department, Morrison, and Compass information at staff meetings, group presentations and through written memos.

Participates and attends all departmental meetings, staff development, and professional programs, as appropriate.

Participates in meetings where department goals are established and implements action plan to achieve expected outcomes.

Reads and complies with all policies and procedures of facility, Morrison and Compass as appropriate.

Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.

Performs other tasks that may be assigned.

Qualifications:

Education and Experience:

Associate degree (A. S.) from two-year college with one (1) year work experience with some supervisory responsibilities preferred. Dietary Manager Certification required if associate doesn’t have an associate degree or higher in nutrition or dietetics. For larger facilities, B.S. degree in Nutrition or Hospitality Management or equivalent preferred.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before associates of facility. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills:

Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.

Computer Skills:

Possesses necessary skills to effectively operate hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient-care records.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Qualifications:

Certificates, Licenses, Registrations:

Physical Demands: The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described below are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technical developments)

I have received, read and understand the above job description and can perform the essential functions of the job with or without reasonable accommodation. In the event I need future reasonable accommodation(s) it is my responsibility to submit that request in writing to management for review.

____________________________________ ______________________

Signature Date

I require the following accommodation:

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• New Orleans, LA 70121: Relocate before starting work (Required)

Work Location: In person