Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Community Relations Director (Sales & Marketing)
Newhaven Court at Clearview, Senior Living and Memory Care, of Butler, PA is looking for an energetic and influential sales and marketing professional to successfully market our premier community to individuals and professionals in the Butler area. Newhaven Court at Clearview is part of IntegraCare, manager of Senior Living, Independent Living & Memory Care Communities throughout Maryland, Pennsylvania and Virginia.
Benefits: We offer a pleasant work environment with an excellent benefits package: Health, (100% paid for individual coverage) Dental, Vision, Life, Section 125 (pre-tax benefits), 401(k) with employer match, a variety of paid time off benefits, a generous incentive/bonus program...and much more!
Responsibilities include:
· Drive revenue growth through lead follow up and professional referrals
· Achieve census and sales activity goals
· Take action through strong initiative and self-direction
· Build and maintain positive relationships with local referral sources
· Travel to referral sources and organizations within the local community
· Manage the inquiry and admissions process
· Maintain the marketing lead base
· Create marketing plans and conduct presentations to community groups
· Coordinate tours of the community
Qualifications include:
IntegraCare's mission is to "improve the quality of life for its team members, residents, and their families." The company's goal is to create an environment where its primary customer, the team member, experiences respect, dignity, and personal development. By providing this environment for our team members, the second half of our mission, "improve the quality life for our residents and their families," will be achieved.
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