Patient Relations Director jobs in Portland, OR

Job description

Work with the Dream Team at Reflex!

Reflex is a specialty medical clinic providing non-surgical treatments for knee pain.  We are seeking someone with exceptional interpersonal and communication skills to join our team. In this position, you will be working directly with our patients to help make sure they have an outstanding patient experience and will be helping coordinate their care.

There is ample opportunity for continued growth within the company for individuals who have a strong work ethic, demonstrate initiative, and deliver high-quality work.
We are looking for a candidate who can make at minimum a 2-year commitment.   

Job Duties and Responsibilities:  

• Answering Phones
• Scheduling patient appointments
• Build personal relationships with our patients
• Follow up with patients that have been recommended treatment
• Educating patients regarding their diagnosis and making sure they understand their diagnosis, treatment recommendations, and helping them get the care they need.
• Assist the admin team to meet its goals
• All other duties assigned by management

Skills We are Looking For: 

• An "A player” — someone who goes above and beyond what is expected
• Outgoing personality with excellent customer service skills
• Someone who is enthusiastic and passionate about helping people break out of pain and lead more active and fulfilling lives
• Two or more years of sales, marketing, or customer service experience
• Ability to handle difficult situations and remain calm under pressure.
• Goal-Oriented and Takes Initiative
• Highly Organized
• Excellent phone etiquette
• Excellent attention to detail
• Ability to work independently
• Excellent verbal and written communication skills
• Hard work ethic
• Being a team player, supporting colleagues through teamwork
• Able to give a commitment of 2 years minimum.

Preferred Education & Experience (but not necessary to apply) 

• Bachelor’s Degree
• Intermediate knowledge of MS Office, Word and Excel
• 2-3 years of work experience is preferred, especially in customer service

We are seeking an individual that is committed to upholding our core values: 

• Impressive Quality 
• Patient Success 
• Personal Touch  
• Employee Collaboration 
• Service Excellence

You can learn more about Reflex, our team, and what we do on our website: ReflexKnees.com
Thank you for your interest in this position.

HOW TO APPLY:
Interested applicants should submit a RESUME and a COVER LETTER that describes why this position interests you and what skills and strengths you will bring to our team.
Job Type: Full-time
Pay: $18-21 per hour

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Portland, OR 97223: Relocate before starting work (Required)

Work Location: Hybrid remote in Portland, OR 97223