Patient Relations Director jobs in Queens Village, NY

Who We Are:

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Type: Full-Time

Shift: Days

Hours: 8:30AM - 5:300PM0

Pay: $72.543.00 - $95,852.00

Job Summary:

The Employee Relations Specialist will assist with labor relations and human resources matters, gathering, collecting, and maintaining documents and records required for contract and policy development, investigations, and negotiations.

Responsibilities:

• Handles routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refers complex matters to appropriate management staff.
• Serves as the initial contact and liaison for intake and assessment of employee complaints.
• Conducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.
• Assists with recordkeeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives.
• Collects information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
• Provide coaching to managers on the resolution of sensitive employee situations, including performance improvement, disciplinary actions and terminations.
• Ensure appropriate responses to employee requests for accommodation of disabilities and religious accommodations, and related requests including FMLA.
• Manage administration of existing collective bargaining agreements, respond to Union requests for information, and advise management on labor-related issues, including the interpretation and enforcement of existing labor agreements. Establish effective professional relationships with union representatives and meet with union representatives as needed to conduct employer business.
• Conducts surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collects information and reports results to the Employee and Labor Relations Director.
• Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources.
• Assists with preparation of plans, policies, documents, and reports including EEO-1, affirmative action plans, organizational charts, labor agreements, and employee handbooks.
• Assists with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.
• Performs other duties as assigned.

Requirements:

• Bachelors degree in Human Resources, Labor Relations, Business, Accounting, or related field required
• At least three years of professional human resource administration required with experience in employee relations preferred
• SHRM-CP or SHRM-SCP preferred
• Thorough understanding of laws, regulations, and guidelines related to HR and contract negotiations
• Strong analytical and problem-solving skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent verbal and written communication skills
• Excellent time management skills with the proven ability to meet deadlines
• Proficient with Microsoft Office Suite or related software