Patient Relations Director jobs in Richland, WA

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sr. Rewards & Relations Partner
  • GESA CREDIT UNION
  • Richland, WA OTHER
  • Job Details

    Level:    Senior
    Job Location:    South Richland HQ - Richland, WA
    Position Type:    Full Time - Salary
    Education Level:    4 Year Degree
    Salary Range:    $72,533.73 - $108,800.60 Salary/year
    Job Shift:    Any
    Job Category:    Human Resources

    Description

    Take a leap and join our team!

    At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

    Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

    Get to know us:  About - Gesa Credit Union

     

    Role Summary:

    The Senior Rewards and Relations Partner plays a leading role by providing high quality and professional service to all team members in maintaining, administering, and leading functions in the areas of compensation and benefits (rewards,) and performance and engagement (relations). The Senior Rewards and Relations Partner will report directly to the Human Resources Manager/Team Leader, and partner with other members of Human Resources to accomplish goals and serve our team members.

     

    What You Will Be Doing:

    In addition to being able to perform the essential functions of the R&R I and R&R II positions, the Senior R&R will:

    1. Ensure the highest level of accuracy of the HRIS database, entering employment actions, benefit information and related data.
    2. Oversee the benefit enrollment process including new hires, qualifying events, and annual open enrollment process.
    3. Work in partnership with and may be delegated to serve as the primary contact for, the insurance benefits broker, engaging effectively to ensure the plans run smoothly, investigate discrepancies and provide information in non-routine situations.
    4. Partner with the HR Manger to lead the benefit renewal process, analyzing current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience, and competitive trends in benefit programs.
    5. Perform compliance testing and governmental reporting for benefit offerings.
    6. Ensure job descriptions are maintained, updated, consistent, and clear.
    7. Perform job evaluation and FLSA classification.
    8. Advise team leaders and team members on sensitive employee relations matters, including performance issues and disciplinary actions; advise and assist team leaders in identifying employee relations issues and determining appropriate course of action.
    9. Assist with internal investigations; provide clear and concise documentation and consistent recommendations to leadership regarding resolution. 
    10. Take the lead role in responding to all internal and external audit inquiries regarding Human Resources. This includes but is not limited to the annual CPA financial statement audit, annual defined benefit plan audit and annual 401K audit.  Demonstrate knowledge and fluency in labor laws and ensure compliance with all State and Federal Employment laws and regulations.
    11. Analyze existing HR processes and procedures; implement efficient workflow for assigned HR disciplines.
    12. Understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
    13. Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities.
    14. Display leadership values such as mutual respect, trust and dignity, and act in the best interest of the credit union. Lead by example by displaying solid ethics and integrity at all times.
    15. Control risk and operate in a safe and sound manner.
    16. Maintain and protect sensitive data utilizing the highest standard of confidentiality and professionalism.
    17. Perform other related duties as required and assigned.

     

    About You:

    1. Highly effective interpersonal skills and the ability to deal tactfully, effectively, and confidentially with individuals in all types of situations.
    2. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
    3. Proven ability to work effectively in a team environment.
    4. Proven ability to objectively coach team members through complex, difficult, and emotional issues
    5. Ability to work with great accuracy and be detail oriented.

     

    CERTIFICATIONS/LICENSES:

    1. PHR or SHRM certification preferred.

    Qualifications


    What You Will Need:

    1. Bachelor’s degree in Human Resource Management or related field or equivalent relevant experience.
    2. Five to eight years of relevant Human Resources work experience.
    3. Strong knowledge of all pertinent federal and state regulations.
    4. MS Office 2013 (Word, Excel, PowerPoint, and Outlook) at the intermediate to advanced skill level
    5. Previous HRIS experience desired.
    6. Proficient in computer applications, reporting, and file/data systems.

     

    Our Team Member Value Proposition:

    In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

    • Competitive Pay
    • Medical, Dental, Vision, and Life Insurance
    • 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
    • 401(k) Match
    • Incentive Program
    • Tuition Assistance and Student Loan Repayment
    • Commuter Benefits
    • Paid Time Off to Volunteer in the Community
    • Product discounts
    • Engaging Work Environment
    • Rewards and Recognition Programs

     

    Salary Range:

    $72,533.73- $108,800.60

     

    Get wise to what’s possible with a career at Gesa. Join us!

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

    Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

    Selected candidate(s) must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State(s) in which the candidate will be performing work, as well as, a credit/background check and a skills assessment.

    Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

    Equal Employment Opportunity (gesa.com)

  • 19 Days Ago

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Lead Contractor Industrial Relations Specialist
  • Department of Energy - Agency Wide
  • Richland, WA FULL_TIME
  • This position is part of the Office of Environmental Management - Richland Operations Office, Department of Energy. As a Lead Contractor Industrial Relations Specialist, you will be responsible for pl...
  • 11 Days Ago

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Patient Scheduler
  • Providence Health
  • Richland, WA FULL_TIME
  • Description Patient Scheduler - CENTRAL SCHEDULING Department, Kadlec Regional Medical Center, Richland, WA Under the direction of the Patient Access/Central Scheduling Coordinator & Manager, Patient ...
  • 9 Days Ago

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Patient Scheduler
  • Kadlec
  • Richland, WA FULL_TIME
  • Description Under the general direction of Supv Therapy Services, performs a variety of office scheduling functions and related tasks as assigned. This position may require floating to other positions...
  • 30 Days Ago

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Contractor Industrial Relations (CIR) Support Specialist [PR0061]
  • ProSidian Consulting, LLC
  • Richland, WA CONTRACTOR
  • Company DescriptionProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challengi...
  • Just Posted

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Associate Patient Services Specialist - Patient Access
  • Kadlec Regional Medical Center
  • Richland, WA FULL_TIME
  • Description Under the general supervision of the MGR PATIENT ACCESS/SCHEDULING, performs patient registration and pre-registration of scheduled accounts, verify insurance coverage, benefits, and obtai...
  • 1 Month Ago

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0 Patient Relations Director jobs found in Richland, WA area

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Registered Nurse - RN Case Manager
  • Professional Case Management
  • Benton City, WA
  • Make a Difference on Your Own Schedule and Terms! Hiring Case Managers in Washington Come join our growing team! A few o...
  • 4/24/2024 12:00:00 AM

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Director of Nursing (DON/RN)
  • NaphCare
  • Kennewick, WA
  • Have you ever wanted to work somewhere where you can fully use all the skills you learned and see different types of pat...
  • 4/24/2024 12:00:00 AM

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Program Coordinator - Counseling & Advising
  • Columbia Basin College
  • Pasco, WA
  • DescriptionColumbia Basin College (CBC) is committed to our vision to be the educational home that transforms students' ...
  • 4/24/2024 12:00:00 AM

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Registered Nurse - RN Case Manager
  • Hiring Now!
  • Benton City, WA
  • Make a Difference on Your Own Schedule and Terms! Hiring Case Managers in Washington Come join our growing team! A few o...
  • 4/23/2024 12:00:00 AM

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RN Case Manager - Paid Drive Time
  • Hiring Now!
  • Benton City, WA
  • Make a Difference on Your Own Schedule and Terms! Hiring Case Managers in Washington Come join our growing team! A few o...
  • 4/23/2024 12:00:00 AM

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Director-Market Risk-Mgmt/Exempt
  • Trios Health
  • Kennewick, WA
  • Risk Manager - Assesses, plans, implements, manages, and coordinates the risk management activities at Trios Health, whi...
  • 4/22/2024 12:00:00 AM

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Director - Mission Integration - Lourdes Medical Center - FT Exempt/
  • Lourdes Health
  • Pasco, WA
  • - SIGN ON BONUS OFFERED! *This is designated as a safety-sensitive position* Lourdes Medical Center is seeking a Directo...
  • 4/22/2024 12:00:00 AM

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Affordable Assistant Community Director
  • Fpi Management
  • Kennewick, WA
  • Multifamily Property Management The Assistant Community Director is fully accountable in assisting the Community Directo...
  • 4/21/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$124,062 to $172,490
Richland, Washington area prices
were up 2.9% from a year ago

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