Patient Relations Director jobs in Saint Petersburg, FL

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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RESIDENT RELATIONS SPECIALIST
  • OAK HILL MANAGEMENT FLORIDA LLC
  • Petersburg, FL OTHER
  • Job Details

    Job Location:    FL- Lincoln Shores - St. Petersburg, FL
    Position Type:    Full Time
    Salary Range:    Undisclosed
    Job Shift:    Day
    Job Category:    Sales

    Description

    Job Summary: 

    Executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

     

    Job Responsibilities:

    • Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
    • Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long- term marketing plans and goals to sustain occupancy, and follows the property’s established policies related to concessions, specials, and other programs to boost occupancy.
    • Designs and executes marketing activities to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigs List, Facebook, email, and other websites), and following other property-specific marketing plans, drives, and special programs.
    • Uses the on-site property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
    • Ensures that the property and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating to maintenance and upkeep needs to the property’s maintenance team members, merchandising and ensuring a physically appealing show unit and / or model and amenities, and preparing the leasing office for daily leasing activities.
    • Follows-up with prospects and new residents to ensure satisfaction by sending emails, thank you notes, cards or making telephone calls or other contacts to finalize decisions to lease and / or renew.
    • Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
    • Responds quickly and courteously to resident and client/owner concerns and questions, and takes promt action to solve problems and / or document and convey resident or other requests to the appropriate individual(s).
    • Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.

     

    Organizational Responsibilities:

    • Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
    • Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
    • Identifies areas for improvement and offers suggestions to improve the property’s efficiency, profitability and productivity.
    • Keeps abreast of current changes in technology, leasing and sales tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information, and applies knowledge and practices to area(s) of responsibility.

     

    Working Conditions:

    Incumbents work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors, and / or landscape may be unpleasant and / or hazardous.

     

     

    Qualifications


    Physical Demands:

    • Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
    • Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
    • Routine, local travel may be required to attend training classes, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

     

    Knowledge, Skills, Abilities:

    • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
    • Demonstrated ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
    • Demonstrated proficiency in word processing, property management applications (preferably Yardi), and spreadsheet management programs in order to complete required reports and employment documents.
    • Demonstrated mathematical skills necessary to add, subtract, multiply and divide numbers, decimals, and fractions, and calculate percents in order to complete financial records, budgets, and other fiscal reporting information.
    • Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances, including using Craigs List, Google and other search engines, and navigating the internet and websites.
    • Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi-line telephone systems.
    • Employment history that demonstrates the application and usage of a sales, marketing, administrative, secretarial, or office support skills, internet and customer service complaints and issues and complete financial records, documents, and reports.
  • 18 Days Ago

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Customer Relations Coordinator
  • Bay Glass & Window, Inc
  • Saint Petersburg, FL FULL_TIME
  • Job Overview:Job Overview We are seeking a highly skilled Customer Coordinator to join our team to provide comprehensive support to our sales team and VP of Operations. The ideal candidate will be hig...
  • 18 Days Ago

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RESIDENT RELATIONS SPECIALIST
  • Oak Hill Management Florida Llc
  • Saint Petersburg, FL FULL_TIME
  • Job Summary: Executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new resid...
  • 21 Days Ago

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Customer Relations Specialist SED
  • Orkin LLC
  • Petersburg, FL FULL_TIME
  • OverviewWe Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on...
  • 3 Days Ago

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Patient Representative
  • MD Now
  • Pinellas Park, FL FULL_TIME
  • This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like f...
  • 22 Days Ago

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Patient Coordinator
  • Great Expressions Dental Centers
  • Saint Petersburg, FL FULL_TIME
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting ...
  • 1 Month Ago

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0 Patient Relations Director jobs found in Saint Petersburg, FL area

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Executive Director
  • Florida Technical College
  • Tampa, FL
  • Reporting to the President of NUC University- Florida Technical College, the Executive Director is the executive that ha...
  • 4/24/2024 12:00:00 AM

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Community Director
  • Occupancy Heroes, Inc.
  • Saint Petersburg, FL
  • Job Description Job Description Are you looking for a great position in the Multifamily industry??? We are currently see...
  • 4/23/2024 12:00:00 AM

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Program Director
  • Pace
  • Pinellas Park, FL
  • Starting Salary: $77,000 Position Summary At Pace we transform girls' lives through academic and counseling programs bas...
  • 4/21/2024 12:00:00 AM

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Community Director
  • Hilltop Residential
  • Land O Lakes, FL
  • Job Type Full-time Description Community Director - Land O' Lakes, FL Upcoming Takeover Opportunity At Hilltop Residenti...
  • 4/21/2024 12:00:00 AM

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Clinical Resource Director
  • HCA Florida Northside Hospital
  • St Petersburg, FL
  • Description This position is incentive eligible. Introduction Do you want to join an organization that invests in you as...
  • 4/20/2024 12:00:00 AM

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Clinical Resource Director
  • HCA Florida Largo Hospital
  • Largo, FL
  • Description This position is incentive eligible. Introduction Do you want to join an organization that invests in you as...
  • 4/20/2024 12:00:00 AM

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Complex Director of Housekeeping
  • TradeWinds Island Resort
  • St Pete Beach, FL
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 4/11/2024 12:00:00 AM

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Assistant Director of Finance
  • TradeWinds Island Resort
  • St Pete Beach, FL
  • Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management compa...
  • 3/28/2024 12:00:00 AM

St. Petersburg is a city in Pinellas County, Florida, United States. As of the 2015 census estimate, the population was 257,083, making it the fifth-most populous city in Florida and the largest in the state that is not a county seat (the city of Clearwater is the seat of Pinellas County). St. Petersburg is the second-largest city in the Tampa Bay Area, after Tampa. Together with Clearwater, these cities comprise the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area, the second-largest in Florida with a population of around 2.8 million. St. Petersburg is located on the Pinellas pen...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$111,586 to $155,143
Saint Petersburg, Florida area prices
were up 1.1% from a year ago

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If your nurse or unit director are unable to resolve your issue, Patient Relations is available to assist.
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The Patient Experience Department acts as a liaison between the patients, hospitals and physicians to address concerns, complaints and issues.
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