Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Sugarbug is hiring a Patient Relations and Communication Coordinator-
Sugarbug Dental & Orthodontics is an established Pediatric Dental and Orthodontic practice that has been serving the county of Ventura for over 10 years, just a short drive from the ocean in the city of Oxnard, CA. In early 2021, we are opening up a second location in Camarillo, CA. As our company has expanded and continues to grow, so do the opportunities to grow our team. Sugarbug is currently looking for Communication Clerks to join our practice.
This position requires dedication to the delivery of quality oral health care for all children, a caring and compassionate nature and commitment to becoming an integral part of Sugarbug’s oral health care team. If you are interested in joining an established and growing practice, joining Sugarbug Dental & Orthodontics is a great opportunity for you.
Duties include but are not limited to the following:
Skills/Qualifications:
- Bilingual (English/Spanish)helpful but not mandatory
Experience: Friendly delivery of customer service.
-Multi-tasking and problem solving skills.
-Strong computer/data/technology and phone skills
-At least 1 year of work experience answering phones or telemarketing or reception/admin.
-Compensation (31-54k yearly range based on hourly pay) based on Experience and Education
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