Patient Relations Director jobs in Virginia Beach, VA

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Community Relations Director
  • Peregrine Salisbury
  • Salisbury, MD FULL_TIME
  • Base Salary Starting at $68,000 - $72,000 per year depending on experience Competitive Incentive Bonus Plan

    Are you looking for a rewarding sales career that can help Seniors and their families?

    Would you like to be a part of a team that helps residents maintain a connection to themselves and their families through our care?


    Company Overview:

    Peregrine Senior Living is known for their innovative leadership in revolutionizing care for the elderly. Joining Peregrine means working for a leader in memory care-based programs, one that has set current standards and will likely define them in the future. Come join our team and help us revolutionize exceptional care for the senior population.

    Peregrine Senior Living at Salisbury located in Salisbury, MD is a leading provider of senior assisted living and memory care and is committed to providing its residents with exceptional care and supervision.


    We are currently seeking a driven and passionate Community Relations Director.


    Schedule: Full Time

    Salary: $68,000 - $72,000 per year depending on experience Competitive Incentive Bonus Plan


    Community Relations Director Responsibilities include:

    • Generate qualified leads to the Community by creating an understanding of the value of the Community through local outreach, public relations, coordinator of advertising, direct mail, and other marketing vehicles.
    • Accurately maintain the Community’s Customer Relationship Management (CRM) database by collecting and entering information about new inquiries and recording consistent and appropriate follow up communication with inquires and prospective residents.
    • Follow up on all leads in a timely manner and document in Community’s CRM database per PSL policies and procedures.
    • Accurately track quantity vs. quality of referral activity, determining appropriate follow up actions.
    • Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents and interested parties.

    Community Relations Director Education & Experience:

    • Bachelor’s Degree in Marketing, Business, or related field preferred
    • A minimum of two years’ sales experience, in the senior living industry preferred
    • A proven track record of generating and closing a high percentage of qualified leads is preferred
    • Working knowledge of computers (including Microsoft Office) and Customer Relationship Management systems (CRM)

    Benefits:

    • PTO Accrual: First year Full Time Exempt: up to 144 hours - equal 3.6 weeks
    • PTO Accrual – First year Non-Exempt Full Time & Part Time: up to 112 hours
    • 6 Paid Holidays and 3 Floating Holidays
    • Blue Cross/Blue Shield Health Plans, Dental, Vision
    • Child Care Reimbursement – up to $25/day
    • Compassionate PTO Donation Program – to support a team member
    • COVID-19 Vaccinated Workplace
    • Flexible Scheduling
    • Employer Paid Life Insurance
    • Employee Assistance Program
    • PTO Cash Out Program: Cash out up to 40 hours per quarter/4 times per year
    • Retirement Plan – 401(k)

    Employee Appreciation:

    • Peregrine Proud: Public acknowledgement of exceptional employee performance
    • Monthly All Staff Gift Card Drawings
    • Periodic All Staff Appreciation Community Events
    • Annual Longevity Rewards: Anniversary Bonus & Celebration

    COVID-19 considerations: Strict adherence to MD DOH guidelines & CDC standards.

    Peregrine Senior Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, nation origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    This policy applied to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Peregrine Senior Living makes hiring decisions based solely on qualifications, merit, and business needs at the time.

  • 19 Days Ago

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Director of Marketing & Community Relations
  • RE/MAX Alliance
  • Virginia, VA FULL_TIME
  • Are you ready to bring your enthusiasm and creativity to the forefront of our company? We're thrilled to announce an exciting opportunity for an upbeat Marketing and Community Relations Specialist to ...
  • 1 Month Ago

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Care Advisor Nurse-Call Center
  • Patient First
  • Virginia, VA FULL_TIME
  • Patient First is accepting applications for Care Advisor Nurse-Call Center in the Virginia Beach, VA area. Patient First provides a friendly work environment that promotes a team-oriented philosophy. ...
  • 7 Days Ago

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X-Ray Technologist
  • Patient First
  • Virginia, VA FULL_TIME
  • Patient First is accepting applications for X-ray Technicians in the Tidewater area. Patient First provides a friendly work environment that promotes a team-oriented philosophy. Responsibilities inclu...
  • 8 Days Ago

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Procurement Analyst
  • Executive Director, Office of Acquisition and Logistics
  • Wallops Island, VA FULL_TIME
  • The incumbent serves as a Procurement Analyst in the Business Resource Service of the VA National Acquisition Center.
  • 13 Days Ago

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Owner Relations Manager
  • Wintegrity
  • Nags Head, NC FULL_TIME
  • Must Have:3-5 years of experience as an Owner Relations Manager or Property Manager in Vacation Rentals.Strong interpersonal skills, including; Conflict Resolution, Positivity-Focused and Relationship...
  • 23 Days Ago

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0 Patient Relations Director jobs found in Virginia Beach, VA area

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Executive Director
  • Commonwealth Senior Living at The Ballentine
  • Norfolk, VA
  • Commonwealth Senior Living at The Ballentine - Overview: The Executive Director is eligible for a lucrative incentive pr...
  • 3/28/2024 12:00:00 AM

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Director of Total Rewards
  • GQR
  • Norfolk, VA
  • As the Director of Total Rewards, you will play a pivotal role in shaping our organization's approach to compensation & ...
  • 3/27/2024 12:00:00 AM

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Director of Communications
  • ECPI University
  • Virginia Beach, VA
  • Overview Location: Virginia Beach, University Administrative Offices Transform your Career at ECPI University Since 1966...
  • 3/26/2024 12:00:00 AM

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Operations Director
  • Centria Healthcare
  • Portsmouth, VA
  • Job Description Job Description The Operations Director sets the tone for the entire center’s team member culture and fa...
  • 3/26/2024 12:00:00 AM

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Director of Nursing / Health and Wellness Director
  • Dominion Village at Poquoson
  • Poquoson, VA
  • Dominion Village at Poquoson - Looking for our next all-star employee with assisted living experience. Dominion Village ...
  • 3/26/2024 12:00:00 AM

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Senior Project Director
  • Flatiron Construction Corporation
  • Norfolk, VA
  • Flatiron is continuing to transform infrastructure and we are looking for an experienced Project Director to be part of ...
  • 3/26/2024 12:00:00 AM

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Director of Transportation
  • Hampton Roads Transit
  • Norfolk, VA
  • ** Hampton Roads Transit** ** Director of Transportation** Norfolk, VA 23504 **Salary Range: $115,000 - $125,000** **Job...
  • 3/26/2024 12:00:00 AM

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Area Director
  • Flynn Group
  • Virginia Beach, VA
  • Seeking a premier multi-unit restaurant leader for Flynn Group - Pizza Hut Base pay starts at $85k/ yr and up based on e...
  • 3/24/2024 12:00:00 AM

Virginia Beach is located at 36°51′02″N 75°58′40″W / 36.8506°N 75.9779°W / 36.8506; -75.9779 (Virginia Beach). According to the United States Census Bureau, the city has a total area of 497 square miles (1,290 km2), of which 249 square miles (640 km2) is land and 248 square miles (640 km2) (49.9%) is water. It is the largest city in Virginia by total area and third-largest city land area. The average elevation is 12 feet (3.7 m) above sea level. A major portion of the city drains to the Chesapeake Bay by way of the Lynnhaven River and its tributaries. The city is located at the southeaster...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$112,261 to $156,080
Virginia Beach, Virginia area prices
were up 1.2% from a year ago

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Patient Relations staff are also able to document and share compliments about services you have received.
February 18, 2020
Patient Relations Director in Reading, PA
If your nurse or unit director are unable to resolve your issue, Patient Relations is available to assist.
January 28, 2020
Patient Relations Director in Petaluma, CA
The Patient Experience Department acts as a liaison between the patients, hospitals and physicians to address concerns, complaints and issues.
January 19, 2020