Patient Relations Director jobs in West Covina, CA

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Patient Relations Liaison
  • AHMC Healthcare
  • San Gabriel, CA OTHER
  • Overview

    In collaboration with the Patient Experience staff, will perform purposeful daily rounding on patients and families in the facility to assess patient needs and collaborate with nursing and other staff to ensure that needs are met. The staff member will demonstrate professional courtesy at all times, and will role-model excellent verbal, and non-verbal communication skills. The employee will respond to basic non-clinical concerns and provide appropriate referral for further assistance when needed.

    • Completes daily rounds of inpatients and periodic rounds of outpatients/Emergency Department patients. Establishes rapport with patients and families; inquiries regarding satisfaction with care.
    • Follows up on patient / family concerns, complaints and compliments. Advises Director/Manager/Supervisor for appropriate unit(s).
    • Maintains the dignity and confidentiality of the patient; serves as a patient advocate.
    • Maintains confidentiality & safe guards medical records and patient information in accordance with hospital department policies and HIPAA regulations.
    • Seeks information or asks for assistance from others when necessary in order to assist patient/family.
    • Responds in a timely manner to critical situations regarding patients, families, and visitors in a professional manner; provides effective communication of these incidents to appropriate personnel.
    • Demonstrates an ability to assess a situation from a variety of perspectives, consider various alternatives, and choose an appropriate course of action.
    • Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them.
    • Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.
    • Accepts constructive criticism in a positive manner.
    • Adheres to attendance and punctuality requirements per hospital policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.
    • Uses time effectively and constructively. Does not abuse supplies, equipment, and service.
    • Observes all hospital and departmental policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, parking, breaks and other related policies).
    • Understands, respects and displays sensitivity to culture, age and persons with disabilities.
    • Participates actively and positively affects the outcomes of customer service activities.
    • Timely notification to Department Manager/Director of potential problems or concerns. When faced with a problem or concern, is proactive by presenting suggested solutions at the time that the Department Manager/Director is made aware of the problem or concern.
    • Being sensitive to customer’s emotions, thoughts and feelings.
    • Refraining from negative comments of any kind where the public or other customers can hear.
    • Taking appropriate actions to resolve the concern.
    • Effective and timely processing of customers’ requests according to hospital and departmental policies.
    • Utilizing verbal communication methods, which enable others to clearly understand what is being said.
    • Utilizing verbal and non-verbal behaviors without being defensive, manipulative, aggressive or controlling.
    • Using written communication that is legible, timely and at a level based on the position specific requirements.
    • Listening attentively to ensure effective two-way communication.Expressing and accepting feedback in a professional manner.Interacts with coworkers, other hospital staff, physicians, and the public in a courteous, professional and efficient manner.Establishes good rapport and working relationships with coworkers, other hospital staff, physicians and the publicIndependently recognizes and performs duties which need to be done without being directly assigned.Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.Adheres to attendance and punctuality requirements per hospital policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.
    • Uses time effectively and constructively. Does not abuse supplies, equipment, and service.

    Qualifications

    • High School graduate; Associate or Bachelor's Degree in a related field (preferred).
    • Minimum of a 1-year experience working in healthcare, preferably in acute care hospital is required.
    • Prior experience in customer service/customer relations (preferred).
    • Current BLS Card.
    • Bilingual communication skills including fluency in Mandarin, Cantonese and/or Spanish; and ability to read/write in Chinese or Spanish is (preferred).
    • Positive interpersonal relationship skills required, including the ability to assess situations, communicate clearly, collaborate, and resolve problems.
  • 23 Days Ago

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Patient Relations Associate
  • GrandCare Health Services
  • Pasadena, CA FULL_TIME
  • Responsibilities: The person in this position performs and is responsible for a variety of functions including: Collection of consent forms and payment contract forms. Patient registration on various ...
  • 12 Days Ago

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Patient Relations Representative
  • MARSHALL B KETCHUM UNIVERSITY
  • Los Angeles, CA OTHER
  • Job Details Job Location: UECLA - Los Angeles, CA Position Type: Full Time Salary Range: $18.00 - $18.00 Hourly DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES SUMMARY: Answer the general clinic phon...
  • 18 Days Ago

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Patient Relations Associate
  • Impact Solutions Inc
  • Pasadena, CA FULL_TIME
  • Job Description The Patient Relations Associate performs and is responsible for a variety of functions including: Collection of consent forms and payment contract forms. Patient registration on variou...
  • 1 Month Ago

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Patient Relations Representative
  • Heluna Health
  • Los Angeles, CA FULL_TIME
  • Salary: $20.81 - $29.99 Per Hour SUMMARY Housing for Health (HFH) provides housing and supportive services to the Department of Health Services (DHS) clients who are homeless and who have complex medi...
  • 1 Month Ago

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Senior Director, Analyst Relations
  • Saviynt
  • Los Angeles, CA FULL_TIME
  • Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity gove...
  • 20 Days Ago

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0 Patient Relations Director jobs found in West Covina, CA area

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Program Director
  • Express Employment Professionals
  • Pasadena, CA
  • Job Description Job Description Join Our Team as a Program Director for Supported Living Skills Services! We are seeking...
  • 3/29/2024 12:00:00 AM

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Director
  • ProKatchers LLC
  • Los Angeles, CA
  • Job Title: Director of Information Services Location: Los Angeles, CA (Hybrid) Duration: Full Time Job Description: Prov...
  • 3/27/2024 12:00:00 AM

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Director of Commissioning
  • Schnackel Engineers Inc
  • Pasadena, CA
  • Job Description Job Description Title: Director of Commissioning – Lead a Revolution in MEP Commissioning Location: Flex...
  • 3/27/2024 12:00:00 AM

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Program Director
  • Sal Psychiatry Services
  • Norwalk, CA
  • Job Description Job Description Position Summary: As the Mental Health/ substance use Program Director, you will lead ou...
  • 3/26/2024 12:00:00 AM

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Clinical Director
  • Monte Nido & Affiliates, LLC
  • Yorba Linda, CA
  • We save lives while providing the opportunity for people to realize their healthy selves.: Clinical Director Clementine ...
  • 3/25/2024 12:00:00 AM

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Executive Director
  • Cal South Soccer Foundation
  • Fullerton, CA
  • Job Title: Executive Director Organization: Cal South Soccer Foundation About the Cal South Soccer Foundation: The Cal S...
  • 3/25/2024 12:00:00 AM

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Director, Entertainment
  • Knott's Berry Farm
  • Buena Park, CA
  • Overview: This position oversees, directs and manages development, production, technical, administrative, and operationa...
  • 3/25/2024 12:00:00 AM

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Associate Director
  • Conscious Minds Studios
  • Pasadena, CA
  • ABOUT US Conscious Minds is an independent, creative company specializing in branded storytelling and cross-platform con...
  • 3/25/2024 12:00:00 AM

West Covina is a city in Los Angeles County, California, located 19 miles (31 km) east of Downtown Los Angeles in the eastern San Gabriel Valley and is part of Greater Los Angeles. The population for the city was 106,098 at the 2010 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$130,943 to $182,055
West Covina, California area prices
were up 3.2% from a year ago

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Patient Relations staff are also able to document and share compliments about services you have received.
February 18, 2020
Patient Relations Director in Reading, PA
If your nurse or unit director are unable to resolve your issue, Patient Relations is available to assist.
January 28, 2020
Patient Relations Director in Petaluma, CA
The Patient Experience Department acts as a liaison between the patients, hospitals and physicians to address concerns, complaints and issues.
January 19, 2020