Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
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Job Summary
Patient Access Representative is responsible completing the registration process for admissions and ensuring inpatient and outpatient procedures are eligible and documented accurately
Reports to : Manager, assigned department
Job Specific Responsibilities
Daily assignments may include but are not limited to :
Education and Experience
Required Licensures / Certifications / Registrations
N / A
Skills and Abilities
Interaction with Other Departments and Other Relationships
Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC.
Physical Capabilities
Should be able to lift up to 25 lbs. Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands.
Must possess near visual acuity to read documents and computer records.
This position is subject to indoor and outdoor environmental changes that may include varying temperatures.
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Last updated : 2024-03-24
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