Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description
Job Title: Patient Services Representative I
Position Code: B06N Non-Exempt
Department: Health Center Operations
Position Category (330): Patient Support Staff (L32)
Position Category (RPHCA): Administrative Staff
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
A. Position Summary
Under the close supervision of the Health Center Manager, greets patients and visitors entering the health center, registers new and returning patients, and collects payments/visit deposits from patients for their visit, conducted in a manner that is supportive and responsive to patients and visitors.
B. Essential Duties And Responsibilities
Patient Reception:
Patient Registration:
Requirements
C. MINIMUM EDUCATION AND EXPERIENCE
D. LICENSES/CERTIFICATIONS REQUIRED
E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
F. Age of Patients Served
G. Physical Characteristics/Working Conditions
A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.
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