Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description
Augusta Oncology is proud to be the leading oncology practice in the CSRA. We have a long-standing reputation of providing the most compassionate, highest-quality care for cancer & blood disorder patients within our community. If you are dedicated, ambitious, and a team player with a caring spirit, Augusta Oncology is an ideal place to make a difference for patients everyday. Make your next career move with us!
The Patient Services Representative is an essential part of Augusta Oncology, receiving all inbound calls to our practice, carefully assessing the needs of patients and other callers, coordinating patient scheduling and communication activities, and routing calls to the appropriate team member when needed. The ideal candidate will have previous call center and/or customer service experience, healthcare experience, and the ability to multitask effectively and efficiently. Strong data entry skills are a plus.
Requirements
*Candidates for this position are required to be fully vaccinated against COVID-19*
This position also requires:
Clear All
0 Patient Representative jobs found in Augusta, GA area