Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Job Summary: Responsible for the timely and accurate posting of all accounts receivable payments and adjustment transactions. Ensures that all amounts are balanced to the deposit received and that all related transactions such as contractual adjustments, denials, and payments reversals included in remittance correspondence are recorded in the patient accounting system.
Essential Functions:
Minimum Qualifications:18 years of age.
Knowledge, Skills & Abilities: Knowledge of hospital CDM is helpful. Need excellent verbal communication and interpersonal skills. Must be able to respond to questions in a tactful and professional manner. Must have good organization and time management skills. Candidate must be self-motivated and possess the ability to work well with others.
Working Conditions: Work is generally performed within an office environment with standard office equipment available.
Physical Requirements: Work is generally sedentary in nature, must be able to work for prolonged periods of time, sitting at a computer.
Physical Activities Chart: Constantly sit, see/visual acuity. Frequently handle/grasp/feel, talk/hear. Occasionally lift/carry 1 to 25 lbs.
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