Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
POSITION SUMMARY
Perform day-to-day functions of the clinic’s dental front office including, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution. Provide courteous and professional service to patients and assist other clinic staff as required. Create a welcoming environment for patients by exemplifying a patient-centered service demeanor.
PRIMARY ACCOUNTABILITIES
Operational Excellence
Relationship Management
Education
Experience and Key Skills
Previous experience in customer service / dental service, a plus.
Previous experience with Epic EMR is a plus
DA licensure preferred to allow for cross-training or willingness to obtain a Registered Dental Assistant License.
Possess a professional, cheerful attitude and create a positive first impression
Ability to communicate well with others through written and verbal interpersonal communication
Ability to perform routine assignments independently
Possess basic computer skill and knowledge
Demonstrate attention to detail and organizational skill
Ability to multi-task
Uphold the mission, values, and principles of the organization
Create and maintain a positive, team-based culture
Physical/Environmental
Must be able to walk intermittently for 8 hours.
Sitting, standing, bending, occasional lifting.
Use hands and fingers to continually manipulate a keyboard.
Must be able to verbally communicate and hear.
Viewing the computer for 8 hours.
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