Patient Representative jobs in Cedar Rapids, IA

Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Revenue Cycle Representative (Emergency Department) - Patient Access Management (PAM) - Patient Financial Services
  • Patient Access Management (PAM) - Patient Financial Services - Jobs@UIOWA Careers
  • Iowa, IA FULL_TIME
  • The University of Iowa Hospitals and Clinics department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) that will work in the Emergency Department (ED) as an entry-level financial position in the healthcare industry. RCRs assigned to the ED have a unique perspective working directly with patients and their families when they visit the Emergency Department. ED RCRs must have an exceptional attention to detail and demonstrated ability to prioritize, multi-task & quickly change focus. ED RCRS will have the opportunity to work multiple workstations and adhere to scheduled hours in this fast-paced 24/7, team environment – this would include transitioning to multiple workstations during the ED shift including ED check in, ED check out, registration completion on WOW (workstations on wheels) and clinical POD areas. Due to the nature of the Emergency Department, in order to best serve our patients, this position will require frequent movement, including walking and standing 66% of the time.

    ED RCRs will be expected to provide exceptional customer service to our external customers: patients, patient families, insurance contacts, etc.; as well as internal customers (Nurses, Technicians, Physicians, and other UIHC staff). You will support our “Service Excellence” standards to all our customer groups, utilize tools and processes to make independent decisions and you will maintain integrity and treat internal and external customers respectfully, including respecting patient rights in regard to privacy, dignity, and confidentiality.

    Position Responsibilities:

    • Respond to patient/visitors/family requests and directs to the appropriate areas in a timely manner.
    • Verify insurance benefits to determine if insurance will reimburse UIHC for services provided and ensure that insurance data entered is accurate and complete.
    • Determine insurance company and financial status classification; enter information accurately and completely into the Billing system and be expected to maintain a high-level of accuracy to meet productivity and quality requirements.
    • Confirm co-pay amount and collect from patient as appropriate for the visit and practice safe cash handling procedures to ensure batches reconcile at end of shift.
    • Determine priority of work and work collaboratively with clinical staff in processing of paperwork, lab requests, patient requests, etc.
      • Prioritize patient visits based on based on admission status and total stay time, according to protocols)
    • Complete Medicare Secondary payer questionnaire to correctly identify primary payer for accurate claim submission and compliance regulations.  Identify and determine referral and prior authorization requirements.
    • Contact appropriate internal resources to coordinate financial assistance activity, as needed. Assist other clinical departments with inquiries regarding various aspects of patients’ accounts.
    • Answer multiple incoming telephone lines and direct to appropriate parties.
    • Independently determine appropriate forms and patient signatures that are required and facilitate the securing of patient signatures on forms such as:  HIPAA Consent.

    Classification Title: Revenue Cycle Representative

    Department: Patient Financial Services (Emergency Department)

    Pay Grade: 2B

    An additional 5% added to base salary for high volume and $5,400 for applicable evening and/or weekend differential while in this role.

    Staff Type: Professional & Scientific

    Percent of Time: 100% onsite

    Location: University of Iowa Hospitals and Clinics (UIHC)

    Schedule: Potential working hours for this position flexing between 5:00 PM – 7:30 AM (1700-0730) with a schedule below:

    • 12-14 hours Sunday, Friday, Saturday
    • Potential 4 hours flexing one day each week
    • This position includes an on-call schedule of 1-2 days per month and be required to work 3-4 holidays per year.

    Education Required:

    • Bachelor’s degree; or equivalent combination of education and experience. 

    Experience Requirements:

    • 6 months or more of related customer service experience in a professional, financial or health care related environment. 
    • Strong attention to detail and proven ability to gather and analyze data and keep accurate records.     
    • Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
    • Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
    • Self-motivated with initiative to seek out additional responsibilities, tasks, and projects.
    • Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers.
    • Successful history collaborating in a fast-paced team environment.
    • Demonstrated ability to follow policies and procedures while escalating issues as needed.

    Desirable Qualifications:

    • Demonstrated ability to maintain or improve established productivity and quality requirements.
    • Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
    • Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.
    • Familiarity with medical terminology.
    • Experience identifying opportunities for improvement and making recommendations and suggestions.
    • Experience with multiple technology platforms such as GE, Cirius ACD, and/or Epic.
    • Ability to drive results and foster accountability throughout the team and organization.
    • Maintain current awareness of industry trends and continually strive for improvement with both technical and professional skills.

    Application Process:

    In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

    • Resume
    • (optional) Cover Letter

    Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.

    Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

    For additional questions, please contact Zach Schmidt at zachary-e-schmidt@uiowa.edu.

    Applicant Resource Center:

    Need help submitting an application or accepting an offer? Support is available!

    Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. 

    Hours:

    • Tuesdays & Thursdays 2:00pm – 4:00pm
    • Or by appointment - Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.
    Additional Information
    Compensation
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Revenue Cycle Representative (Urgent Admissions) - Patient Access Management (PAM) - Patient Financial Services
  • Patient Access Management (PAM) - Patient Financial Services - Jobs@UIOWA Careers
  • Iowa, IA FULL_TIME
  • Job Summary: The Revenue Cycle Representative (RCR) is a entry-level customer service and financial related position in the healthcare industry and within the department of Patient Financial Services....
  • 12 Days Ago

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Revenue Cycle Coordinator (Emergency Department) - Patient Access Management (PAM) - Patient Financial Services (PFS)
  • Patient Access Management (PAM) - Patient Financial Services (PFS) - Jobs@UIOWA Careers
  • Iowa, IA FULL_TIME
  • The Revenue Cycle Coordinator for the Emergency Department is a supervisory position that may have 8-15 direct reports that can be a mix of P&S and/or student positions and will serve as a resource fo...
  • 7 Days Ago

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Patient Access Manager - UI Patient Access Center
  • UI Patient Access Center - Jobs@UIOWA Careers
  • Iowa, IA FULL_TIME
  • The Patient Access Manager’s responsibility will be to provide leadership in the coordination and administration of outpatient clinical scheduling within the UI Patient Access Center (UI PAC) within U...
  • 18 Days Ago

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Patient Service Representative
  • ZOLL LifeVest
  • Iowa, IA CONTRACTOR
  • Position Title: Patient Service Representative (PSR)Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candida...
  • 24 Days Ago

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Patient Services Representative
  • Aspen Dental
  • Coralville, IA FULL_TIME
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
  • Just Posted

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0 Patient Representative jobs found in Cedar Rapids, IA area

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Patient Access Lead
  • UnityPoint Health
  • Cedar Rapids, IA
  • The Patient Access Team Lead is responsible to function as a Patient Access Associate in addition to other administrativ...
  • 3/28/2024 12:00:00 AM

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Field Service Technician - Biomedical (BMET) - Des Moines, IA
  • BAXTER
  • Cedar Rapids, IA
  • Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standa...
  • 3/28/2024 12:00:00 AM

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Licensed Practical Nurse
  • Milan Laser Company
  • Coralville, IA
  • About Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. Tha...
  • 3/28/2024 12:00:00 AM

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Rehab Liaison
  • Encompass Health
  • Coralville, IA
  • Tremendous professional abilities Life-changing results BE THE CONNECTION. In your role as a rehab liaison, you'll have ...
  • 3/27/2024 12:00:00 AM

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Licensed Mental Health Professional - Independent (Marion)
  • UnityPoint Health
  • Marion, IA
  • Overview: Sign-On Incentive of $7,500 for qualifying candidates! Area of Interest: LISW FTE/Hours per pay period:1.0; De...
  • 3/26/2024 12:00:00 AM

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Sr. Manager of Ethics & Compliance
  • Civica Rx
  • About Civica Civica is a 501(c)(4) social welfare organization established in 2018 by health systems and philanthropies ...
  • 3/25/2024 12:00:00 AM

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Revenue Cycle Fin Rep - Customer Service Call Center
  • Longwood University
  • Cedar Rapids, IA
  • . This may cause Handshake to work improperly. **Description** Become part of an inclusive organization with over 30,000...
  • 3/25/2024 12:00:00 AM

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Licensed Practical Nurse
  • Milan Laser Company
  • Coralville, IA
  • About Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. Tha...
  • 3/25/2024 12:00:00 AM

The city is divided into four quadrants, used in addressing. 1st Avenue (U.S. Route 151 Business) divides the north and south sides of the city, and the Cedar River divides east and west. Mays Island, in the middle of the river, is the only area of the city where addresses have no quadrant. Areas outside the city limits that have a Cedar Rapids mailing address do not use the quadrants either. Except in the downtown area, 1st Avenue and the Cedar River tend to run diagonally instead of along the cardinal directions. Due to the curving of 1st Avenue, there are some areas in western Cedar Rapids ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Representative jobs
$39,011 to $52,494
Cedar Rapids, Iowa area prices
were up 0.8% from a year ago

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