Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
A Note About Our Work Environment and Business Philosophy
Prestige Patient Transport LLC understands the high stress inherent in EMS. Stress levels are exacerbated when an EMS organization is poorly managed. Symptoms of poor management are crews being late for pickups, management repeatedly demanding crews work well past their off times, units being poorly maintained and inadequately stocked, and management directing how run reports are to be prepared to support medical necessity. EMT’s that choose Prestige Patient Transport as their workplace will not face these challenges. Prestige has addressed these challenges in the following manner:
1. We schedule transports instead of “stacking” them. A buffer is allowed between transports to insure you are not late for your next transport. You will often arrive early for a scheduled transport!
2. We limit holdovers to no more than 1.5 hours, and generally don’t exceed an hour. If transport volume is heavy, you may be asked to holdover beyond 1.5 hours. It is a request, not a demand. If you are unable to do so, there is not a penalty. We understand that an EMT has a work life and a personal life!
3. Prestige’s fleet is modern and well maintained. You will never be asked to operate a vehicle that is not fully operational and satisfies all manufacture standards for safe operation.
4. Prestige ambulances are stocked with all items required by the Ohio Division of EMS for the crew level of service. Your drug box will contain all drugs necessary to meet our protocols and your scope of practice. Items are not maintained past their expiration date.
5. Medical necessity is determined by the EMT. You may have a CMN from a facility, but if you feel that medical necessity is not present, we ask that you indicate your view at the outset of your narrative. We will proceed with the transport but bill the facility rather than insurance where medical necessity is lacking. You will never be directed to embellish on a report.
We view you as a professional. Our philosophy is patient focused. If we do the right thing for the patient success will follow. We want you to be in the best position to deliver care with compassion and respect!
Don't miss out on the opportunity to grow professionally with a dynamic organization that has earned a reputation for compassionate care, delivered on time, every time!
Prestige Patient Transport is recruiting for Emergency Medical Technician (EMT) Basic and Advanced to fill several shifts at our Milford and Mt. Orab Ohio stations. Qualified candidates will hold a current Ohio certification, a clean driving record and value our mission to treat clients and their families with respect and compassion!
Competitive pay ranging from $20.00 to $26.000 per hour. EMT Basics, $20.00 - $23.50 per hour. EMT Advanced, $25.00 - $26.00 per hour.
We are proud to offer our staff:
Learn more about EMT opportunities at PrestigePatientTransport.com
Here’s what they’re saying about Prestige Patient Transport…..
“We can always and I mean ALWAYS count on you guys…thank you so much for going above and beyond!”
“You already know that I am going to call Prestige first…I don’t even waste my time on the others anymore.”
“Prestige has exceeded our expectations!”
“You have the best-looking ambulances on the road!”
Job Types: Full-time, Part-time
Pay: $20.00 - $26.00 per hour
Benefits:
Schedule:
License/Certification:
Ability to Relocate:
Work Location: In person
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