Patient Representative jobs in Dayton, OH

Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Patient Representative jobs

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Patient Access Representative (PAR)
  • Equitas Health
  • Dayton, OH FULL_TIME
  • POSITION SUMMARY:
    Working under the supervision of the Clinic Manager, the Patient Access Representative will work closely with the medical, mental health and recovery, and other staff to ensure a smooth and efficient operation of reception, data collection, answering phones, scheduling appointments, and overall administrative support to health services.
     
    SALARY RANGE:  $37,000-$46,200

    ESSENTIAL JOB FUNCTIONS:
    Essential functions of the job include, but are not limited to, scheduling, utilizing a computer for data entry and reporting, operating office equipment, sorting, conducting research, attending meetings, interacting with others and managing multiple schedules.

    MAJOR AREAS OF RESPONSIBILITIES:
    • Communicate clearly and effectively with those served by the organization, including employees, patients, clients, volunteers, visitors and vendors. 
    • Schedule patient appointments for all health center services.
    • Collect information from the patient when they arrive, this includes, demographics, insurance, sliding fee and any copays due.
    • Update and verify patient information.
    • Responsible for daily data entry, charge entry, and payment posting.  
    • Verify patient appointments via phone two days before the appointment, and updating the patients’ record on the status of the phone call.
    • Scan all patient paperwork and outside documents into the Electronic Health Record (EHR) to ensure that it is organized and easily accessible.
    • Manage tasks assigned by other members of the Medical team that may include, making referrals, scheduling Specialist appointments, and coordinating with Case Management staff concerning appointments for their clients.
    • Manage any Medical records that come in via fax or mail, by organizing and distributing to a member of the Medical team.
    • Coordinate with the RN/LPN daily to schedule vaccinations and Lab visits.
    • Assist in planning, managing and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision.
    • Maintain a clean, orderly and professional waiting room, reception area, and other health services areas.
    • Prepare and maintain health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards to ensure efficient services.
    • Comply with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures.
    • Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
    • Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service
    • Continuously grow and develop Cultural Competency, exhibiting an understanding, awareness, and respect for diversity.
    • Perform other duties as assigned.

    EDUCATION/LICENSURE:
    • High school diploma or equivalent is required.

    Knowledge, Skills, Abilities and other Qualifications    :
    • Two or more years of medical reception experience in a physician’s office or equivalent combination of training and experience. 
    • Demonstrated exemplary customer service skills.
    • Working knowledge of administrative procedures and organizational policies and procedures.
    • Knowledge of CPT© and/or ICD-9/ICD-10 coding and billing are preferred, along with knowledge of medical terminology.
    • Experience with EMR (Electronic Medical Record) and medical billing software preferred.
    • Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
    • Effective communication skills.
    • Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public.
    • Excellent organizational skills with an ability to prioritize and manage multiple tasks.
    • Ability to work efficiently without constant supervision and exercise a degree of initiative and judgment.
    • Work well under pressure and possess the ability to be flexible.
    • Team player with strong communication and interpersonal skills.
    • Ability to maintain confidentiality.
    • Professional appearance and demeanor.
    • Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, Gender Affirming Care, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
    • Ability to maintain confidentiality.
  • 21 Days Ago
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Patient Service Representative
  • Community Health Centers of Greater Dayton
  • Miamisburg, OH FULL_TIME
  • The Patient Service Representative is responsible for preparing charts for patient visits, including but not limited to: • Greeting patients, checking and entering arrival time. • Updating and/or ente...
  • 9 Days Ago
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Patient Services Representative
  • Aspen Dental
  • Middletown, OH FULL_TIME
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
  • 25 Days Ago
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Patient Services Representative
  • Brightview Llc
  • Middletown, OH FULL_TIME
  • Patient Services Representative Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of con...
  • 1 Month Ago
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Patient Services Representative/Medical Assistant
  • BrightView Health
  • Centerville, OH FULL_TIME
  • Why You’ll Love This Patient Services Representative Job Ready to make a difference in the lives of patients and families suffering from substance use disorder? Want to join a team where you have a vo...
  • 22 Days Ago
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Patient Access Representative - Medical Group - Kettering - FT/Days
  • Kettering Health
  • Kettering, OH FULL_TIME
  • Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience w...
  • 22 Days Ago
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0 Patient Representative jobs found in Dayton, OH area

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Customer Service Rep
  • Lincare Holdings
  • Dayton, OH
  • Job Description work directly with medical professionals and physicians to facilitate patient care advocate for and work...
  • 4/25/2024 12:00:00 AM
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Call Center Representative - Work From Home>
  • MedMetrix
  • Miamisburg, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM
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Call Center Representative - Work From Home>
  • MedMetrix
  • Dayton, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM
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Call Center Representative - Work From Home>
  • MedMetrix
  • Fairborn, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM
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Call Center Representative - Work From Home>
  • MedMetrix
  • Franklin, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM
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Call Center Representative - Work From Home>
  • MedMetrix
  • Springfield, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM
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Patient Services Representative
  • ADVENT
  • Dayton, OH
  • Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much ...
  • 4/22/2024 12:00:00 AM
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Patient Service Representative
  • Smile Brands Group Inc.
  • Dayton, OH
  • **Patient Service Representative** Location Kettering, OH Category Front Office **Ref #:** 121607 Job Type Full-Time Mer...
  • 4/21/2024 12:00:00 AM
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About Dayton, Ohio

Dayton (/ˈdeɪtən/) is the sixth-largest city in the state of Ohio and the county seat of Montgomery County. A small part of the city extends into Greene County. The 2017 U.S. census estimate put the city population at 140,371, while Greater Dayton was estimated to be at 803,416 residents. This makes Dayton the fourth-largest metropolitan area in Ohio and 63rd in the United States. Dayton is within Ohio's Miami Valley region, just north of Greater Cincinnati. Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Representative jobs
$39,702 to $53,423
Dayton, Ohio area prices
were up 1.3% from a year ago
View detail

What does a Patient Representative do?

Patient Representative in Wichita Falls, TX
Performs clerical and reception duties associated with patient registration.
December 22, 2019
Patient Representative in Olympia, WA
Ensures that patients have timely access to specialized mental health services and that treatment is tailored to individual patient needs.
February 22, 2020
Patient Representative in Savannah, GA
–       Reviewed of comments from patients from Comments, Complaints & Suggestions Box.
January 27, 2020