Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Who We Are
At Eye Center of Northern Colorado, a Panorama Eyecare company, our mission is to enhance the quality of life by improving eye health and vision through compassion, while using state-of-the-art technology, and with exceptional patient care. We strive to exceed the national benchmarks for clinical quality, to provide an unrivaled patient experience, and to be the model for “Employer of Choice”. We will accomplish this through the integration of education, research, and our commitment to of excellence for all our staff. Here at Panorama Eyecare we are all about the word TEAM.
The Role
The Patient Communications Representative for the Call Center will contribute to the fulfillment of Panorama Eyecare’s mission statement by making appointments, verifying insurance participation, and being a welcoming voice for all patients calling Denver Eye Surgeons. They follow established office guidelines and serve as a general information source for patients while remaining upbeat and position. They are also able to work independently and as part of a team with little supervision. They add to the dynamic of the department and to Panorama Eyecare as a whole.
Who You Are
Additional Job Details:
Our Growth Opportunities
At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.
Our Employee Perks
Join Our Team!
Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Apply now and let your passion for excellence and patient well-being shine!
EEOC
Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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