Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Graystone Eye is looking for people who value customer service, excellence, respect, share our vision, carry themselves with integrity, collaborate with each other, and contribute to a great place to work at.
OUR MISSION
Preserving the Gift of Sight
and Improving Loves -
ONE PATIENT AT A TIME
OUR VISION
Achieving Exemplary
Clinical Outcomes
Providing an
Unparalleled Experience for Patients,
Employees, and Families
This individual is responsible for greeting patients and record information into computer for patient care by performing the following duties :
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Collects required co pays at the time of check in.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals must have knowledge of medical insurance, able to read an insurance card, excellent communication and organizational skills, proficient on most software applications in a windows environment and be able to perform each essential duty satisfactorily.
Ability to type 25 words per minute with an error rate less than 2%. The requirements listed below are representative of the knowledge, skill and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
One year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate and percentage.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;
reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include ability to adjust focus. Ability to lift up to 20lbs.
Last updated : 2024-04-23
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