Patient Representative jobs in Helena, MT

Company Description

Excel Physical Therapy is celebrating 20 years of service in 2021! We are a specialized physical therapy practice that collaboratively provides the most effective manual, orthopedic and sports therapy treatments, allowing us to efficiently return our patients to their highest level of comfort and functionality. Founded in 2001, our practice is locally and physical-therapist-owned with two locations in Bozeman and Manhattan, Montana. We value teamwork and we enjoy working together while serving, helping and caring for our patients as well as providing education and outreach to the Gallatin Valley community. Learn more about us and our mission at www.excelptmt.com. Excel Physical Therapy is an equal opportunity employer.

Job Description

Well-established physical therapy outpatient practice is seeking a friendly, compassionate, and organized Front Office Patient Representative to join our dedicated front office team in our Bozeman office located at 1823 W. College Street. Full time position with approximate hours 10:30am-6:30pm, Monday thru Friday. Occasional shift coverage for other front office team members with advanced notice and planning. Occasional vacation coverage needed for our Manhattan clinic location front office.

The role of this very important team position is to welcome our clients graciously and provide excellent customer service and communications. Key focus areas are greeting patients, scheduling patient appointments, reviewing and data-entry of registration documents, answering phone calls, collecting patient responsibility payments, coordinating insurance verification and authorization with payers, accounts receivable tasks, preparing and organizing patient charts, coordination of patient accounts, and reminder phone calls. Due to current COVID-19 precaution protocols, the person in this role screens patients with a verbal questionnaire and temperature check before in office appointments. PPE is provided to staff and is in line with CDC protocols. Support the medical team and help to direct our office support team in their cleaning and organizing duties, possible occasional light laundry and light cleaning of office and equipment, supply inventory tracking, plus any other projects or tasks from the team. We offer sit/stand desks for front office team members to provide for a more active work environment.

Qualifications

Our desired candidate is fun and professional who will strive to provide a friendly and compassionate atmosphere for our clients and our fellow team members while seeing that our busy office is productive and organized. We are looking for a long-term employment relationship. Our team is health-oriented and we have a non-smoking environment. Preferred candidates will already be a resident of Gallatin Valley. Training is available, however medical front office experience is preferred.

Additionally:

• Strong interpersonal communication, active listening and customer service skills
• Attention to detail, adaptability, planning, and organizing
• Strong computer and data entry skills with the ability to calculate basic math
• Excellent organizational and time management skills
• High-tolerance for repetitive tasks and systems
• Ability to work independently and as part of a cohesive team
• Medical front office experience is preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.