Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description
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Join Our High-Energy Healthcare Call Center Team!
At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!
As a Hospital Business Office Specialist, you will play a vital role in assisting the patients we serve with the support and guidance they need. You will assist patients with their medical bills by helping them to understand their payment obligations before their accounts become past-due, this includes ensuring their insurance providers obligations are met.
For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.
Other Benefits Include:
As a valued team member your responsibilities will include:
To excel in this role, you should possess the following qualifications:
Requirements
Requirements:
So, if you are ready to make a difference and join our industry leading team please apply today!
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