Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
PATIENT ACCOUNTS SERVICES REPRESENTATIVE
Acclaim Healthcare Management of Lima, OH is seeking to hire a full-time Patient Accounts Services Representative to answer patient calls regarding their bills, insurance EOBs, and payments. Our Patient Accounts Services Representatives earn a competitive starting hourly rate based on experience and qualifications. We offer a flexible work environment that encourages family life and work balance.
Our employees enjoy a full benefits package including health, dental, vision, paid time off, 401k match, and continued education. If this is the opportunity you have been looking for, apply today!
ABOUT ACCLAIM HEALTHCARE MANAGEMENT
Acclaim Healthcare Management, located in Lima, Ohio, and headquarters in Longview, Texas, is an industry leader in radiology and pathology billing and revenue cycle management, serving clients across the full spectrum of hospital and imaging center-based practices. Now in business for over 30 years, our success is dependent on the service and results we provide our clients and the integrity we demonstrate along the way. Because building and maintaining client trust is essential to our business, we seek out talented medical billing professionals who share our commitment to quality.
Acclaim has positioned itself for great growth by welcoming HealthPro Medical Billing to the Acclaim team and we want you to be a part of it! We are looking for dynamic individuals to be a part of our team. We offer a flexible work schedule, competitive compensation and benefits, and a work-life balanced environment.
Our excellent service, care, and compassion for our clients and team members set us apart in the industry. Here at Acclaim, we genuinely care about our clients and team members' success. Our foundation is built on integrity, commitment, and accountability. If you desire a team that values your professional skills and integrity, you may have a future with us.
A DAY IN THE LIFE AS A PATIENT ACCOUNTS SERVICES REPRESENTATIVE
As a Patient Accounts Services Representative, you answer and respond to inbound calls and internet inquiries from patients regarding their accounts, return patient phone calls, and follow up on verbal and electronic information. You analyze patient accounts to accurately respond to questions, resolve billing errors, and update information in the billing system. You communicate with clients and hospitals to resolve patient account issues. You answer a high volume of calls while completing department tasks. You are challenged and expected to meet performance goals.
Your communication, patient service skills, care, and compassion for others are important for the position. Your time management and multitasking skills are essential to your success. You enjoy being a part of our Patient Accounts Services team!
QUALIFICATIONS
Are you patient-focused, reliable, a team player, and good at multitasking? Do you have care and compassion for others? Are you familiar with patient billing concepts and have proficient keyboarding skills? If so, you may be perfect for this position!
WORK SCHEDULE
The department schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m. EST. You must be able to work from 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m. EST.
ARE YOU READY TO JOIN OUR ACCLAIM TEAM?
Please fill out our initial 3-minute, mobile-friendly application so we can review your information. We look forward to meeting you!
Successful employment is based on a favorable background check and drug screen results.
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