Patient Representative jobs in Lubbock, TX

Do you enjoy working in a fast-paced environment with a great team of people who are dedicated to providing exceptional customer service to patients? Do you like to greet patients with a smile while helping them navigate through the patient encounter? Lubbock Gastroenterology is hiring for the position of Patient Representative. Our Patient Representatives are the first point of contact for our patients and set the tone for our patient’s experience throughout their entire encounter experience in our practice.

JOB DESCRIPTION:

Serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers multi-line telephone system in a professional manner, performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule, accurately registers patients using the Practice’s computer systems, collects deductibles, copayments, coinsurance and self-pay balances at the time to services, and ensures all documents and forms are presented, explained and signed at time of registration.

Essential Functions:

Obtain all necessary information to perform benefits verifications, obtain appropriate signed consent forms, collects co-pay or amount required at time of service, works to provide a friendly, calm and professional environment for a sick patient, their family and friends.

Additional Responsibilities:

Additional duties as assigned

Knowledge/Skills/Abilities:

Must have experience in meeting people and working with them under adverse conditions. General computer skills. Must have excellent customer service and organizational skills. Must be capable of learning quickly and accepting change.

Minimum Qualifications:

High School diploma, typing speed of 30 wpm, high attention to detail, excellent customer service skills and strong communication skills.

Preferred qualifications: Previous experience in a general office capacity.

Benefits: Lubbock Gastroenterology offers a great working environment and a great benefits package including:

• 401K Retirement Plan with employer-matching and profit sharing
• Health, dental and vision insurance.
• Paid holidays.
• Vacation Time
• Sick Time

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work setting:

• Clinic
• In-person
• Office
• Outpatient
• Private practice

Experience:

• physician office: 2 years (Required)
• Medical office: 2 years (Required)

Ability to Relocate:

• Lubbock, TX 79424: Relocate before starting work (Required)

Work Location: In person