Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Our Patient Care Representatives (PCR) are responsible for ensuring prospective and existing patients have an optimized experience on our platform and upholding standards of care. As a PCR, you will support patients throughout the process of getting certified and recertified, respond to any questions we receive, and deal with general customer service queries across phone, chat, and email. Our hours of operation are 8am-11pm EST and the starting pay for this role is $13-$15/hour.
At Leafwell, we believe cannabis is medicine, and our mission is to unlock the therapeutic potential of the plant by increasing access, research, and education.
Essential Duties and Responsibilities
Patient Care Representatives will be trained on and work across these platforms in order to perform the listed responsibilities:
Slack
Hubspot
Medical Card
Aircall
Required
Preferred
Clear All
0 Patient Representative jobs found in Mcallen, TX area