Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
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Position Summary:
Opportunity:
Provide appropriate care to high-risk, medically vulnerable patients, often suffering from multiple chronic conditions, when and where they need it. This patient-centric, continuous care model delivers clinical, economic, and human benefits.
P Patient Care Medical Group seeks to understand a patient’s physical, emotional, and social conditions to provide patient specific care with the goal of achieving an optimal level of success.
F Facilitation of timely interventions when chronic conditions worsen and preempting avoidable emergency department visits and hospitalizations, alleviating social stressors that contribute to poor health, and comforting patients by giving them loving care and letting them know they are not alone.
Acute Discharges, Skilled Nursing facilities, Community/Home Care Patients
Essential Functions:
Experience and Education:
Physical Requirements:
We are an equal opportunity employer and we are committed to a work environment that promotes diversity, equity, and inclusion
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