Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO).
Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career.
When you join our team as a Patient Service Representative , you will have the opportunity to give back to communities and positively affect patients’ lives.
Salary : $16 - $20 / hourAt Aspen Dental, we put You F irst . We offer : A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*Career development and growth opportunities with our best-in-class training program to support you at every stage of your careerA fun and supportive culture that encourages collaboration and innovationFree Continuing Education (CE) through TAG UHow Yo u’ ll Make a DifferenceAs a Patient Service Representative , you are often the first and last face our patients see.
Deliver a positive first impression to each patient with a warm, friendly smileCollect co-payments and verify insurance coverageSchedule and confirm patient appointmentsPrepare new patient charts neatly and accuratelyPerform various office duties as assigned by the Office ManagerRespond to patient billing or financial inquiriesCollect and post payments and record receiptsWork collaboratively with other members of the dental team to provide exceptional patient careQualifications : Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgroundsCommitment to ongoing learning and professional developmentHave your high school diploma or equivalent (preferred)Aspen Dental-branded practices are independently owned and operated by licensed dentists.
The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.
ADMI Corp., d / b / a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Last updated : 2024-03-06
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