Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Ouachita County Medical Center has Full-Time 7p-7a opening for a Patient Care Technician.
Under the direction of the Clinical Nurse Manager, the patient care technician is responsible for administering direct patient care and performing any other duties deemed necessary to provide optimal patient care and physician service.
EXPERIENCE/TRAINING/EDUCATION:
Graduate of an accredited Nursing Assistant Program, or education from pre-nursing school. Current Arkansas CNA license is preferred but not required for PCT's.
The applicant must have strong interpersonal skills, be able to perform well individually and within group settings, have the ability to handle situations professionally and accurately, and must be able to provide care with courtesy, friendliness and respect.
Individuals who prefer to apply for employment in person may do so Monday – Friday between the hours of 8:30am – 4:30pm in the Human Resources office. This office is located downstairs, at the back of the hospital. All applications remain active for 6 months, so please be sure to include your telephone number on the application. If you are selected, we will contact you to schedule an interview. Drug screens are required for all new employees. Any questions regarding your application, interview or drug screen should be directed to our Human Resources department at (870) 836-1295.
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