Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
At York Hospital, we're more than a hospital. We are a team of providers, clinicians and staff members offering expertise within a Hospital setting, our community sites, and physician practices located throughout Southern Maine and the NH seacoast. Our caregivers' commitment is to make a positive difference in the lives of one another, our patients and our community by instilling our vision of Loving Kindness for all.
York Hospital, we are a Community. For Life.
The Patient Service Representative will be responsible for: answering the phone, greeting patients when they arrive, checking patients in, pre-registration, collecting insurance information, scheduling patient appointments and other office duties as needed.
Qualified candidates must have 1 or more years of medical office experience, be self directed and able to work as a team, have excellent customer service skills both on the phone and in person, computer skills, be able to multitask in a fast paced environment all while having great attention to detail, and be flexible.
YORK HOSPITAL IS AN EQUAL OPPORTUNITY EMPLOYER.
Clear All
0 Patient Representative jobs found in Portsmouth, NH area