Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
JOB SUMMARY
The Patient Access Representative performs all tasks related to pre-registration and registration of inpatients and outpatients in an efficient, accurate and professional manner to ensure that the patient, physician and hospital needs are met.
MINIMUM QUALIFICATIONS
Education: High school diploma or GED preferred.
Experience: Two years previous work-related experience preferred. Knowledge of medical terminology and previous medical billing, registration and collection experience preferred.
Knowledge and Skills: Attention to detail, excellent verbal and written communication skills with an ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies, physicians and all others. Ability to follow directions as outlined and comprehends complex issues. Strong computer skills. Ability to work independently and exercise independent judgment at times of need. Bilingual preferred.
Equipment: Use of computers, with the ability to utlize a variety of software programs as needed. Also ten key, copy machine, fax machine and credit card device.
Physical Requirements: Must be able to perform the essential physical requirements of the job.
PAY RANGE
$17.00 - $25.45
The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate’s relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate’s individual experience.
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