Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
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WI-SSM Health St. Mary's Hospital - Janesville
Worker Type : Regular
Regular
Job Summary :
Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.
Job Responsibilities and Requirements :
PRIMARY RESPONSIBILITIES
EDUCATION
High school diploma or equivalent
EXPERIENCE
No experience required
PHYSICAL REQUIREMENTS
Work Shift :
Day Shift (United States of America)
Job Type : Employee
Employee
Last updated : 2024-04-18
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