Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
As one of the first points of contact for our patients, the Patient Services Representative will be expected to provide high quality customer service in terms of appearance, demeanor and interactions with patients and their families. This candidate will work directly with patients, members of our healthcare team and physicians. Duties will also include data entry, scheduling, providing instructions/directions and completing necessary paperwork.
Required Skills & Qualifications:
High School diploma or equivalent
One (1) year customer AND clerical assistance experience
Preferred Skills & Qualifications:
Medical office experience preferred as well as knowledge of medical terminology
Sansum Clinic Offers:
Paid time off
8 paid holidays per year
Affordable Medical, Dental and Vision insurance
403b retirement plan
Life Insurance
Flexible Spending Account
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