Patient Representative jobs in Tulsa, OK

Position Details

Req ID:

req17543

Position Title:

Patient Service Representative-Cardiology

Position Type:

Staff Full-Time

Position Number:

GS9783

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

Department of Medicine

Location Address:

1111 W. 17th St.
Tulsa, Oklahoma, 74107
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically 8 hours/day, 5 days/week

Faculty Appt Period:

Job Summary:

Job Summary:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the practice administrator. 

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens

Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.   

Special Instructions to Applicants

IMPORTANT!  APPLICANTS PLEASE READ! 
For full consideration, please ensure all employment history is correct and complete.  An Edit button (on the right) is available which allows you to add information. 

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

 Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You”

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

 Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time
-Be innovative

Education & Experience

Position Qualifications:

Required: 
- High School Diploma/GED
- Six (6) months related job experience in a medical office or equivalent

Skills, Proficiencies, and Knowledge: 
- Strong interpersonal and communication skills
- Proficient in insurance-related knowledge and front office procedures
- Exceptional customer service and communication abilities
- Skilled in multitasking while delivering quality patient care
- Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
- Ability to take telephone messages and have an understanding of medical terminology

Preferred:
- Experience with Electronic Medical Records; EPIC highly desirable