Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Clinic Name: Wright Physical TherapyPosition: New Patient SpecialistLocation: Twin Falls, IDEmployment Type: Full-TimePerks: Profit Sharing Program
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Exciting opportunities await where innovation meets healthcare excellence, inviting passionate professionals to join us in shaping the future of patient-centered wellness.Are you passionate about service and the opportunity to improve the quality of life in the communities we serve? Let’s chat!
Wright Physical Therapy is currently hiring a full-time NewPatient Specialist to join their Administrative team in Twin Falls, ID. The New Patient Specialist has the privilege of delivering an impeccable impression to our new patients by phone, text, and email. This initial interaction builds trust and reflects the high-quality care and competence every patient will experience with us throughout their entire treatment journey. We are committed to being Idaho’s most sought-after physical therapy company for the diagnosis and treatment of joint, spine, and sport related injuries. Our intentions of alleviating suffering extend beyond our clinic walls to the world through our social mission of fighting for the protection and innocence of children. Our core value of “Have Uplifting Fun” creates an incredible energy that promotes healing and camaraderie. When our employees are thriving, so does the patient experience!
Employee Perks:
The ideal candidate will be:
• Uplifting - Bring positive energy to the team through thoughts, words, & actions• Service-minded - Show an enthusiastic attitude towards serving others• Passionate - Commit to extraordinary service in every interaction• Diligent - Put in the necessary time and effort for the patient experience, overcoming obstacles• Intentional - Be goal-oriented and persistently work towards achieving team targets• Compassionate - Show empathy by treating people as people and not as objects• Reliable - Complete commitments in a timely manner• Connected - Strengthen relationships through skilled communication and attentively listening toothers.• Joyful - Bring a sense of light-heartedness and fun to the environment, contributing to an upliftingteam spirit.
Job Requirements:
• Experience in an office environment is preferred• Rich communication skills, both verbal and written• Detail-oriented in following systems and processes• High School Graduation with some advanced education/certifications preferred• Computer and software proficiency• Must be able to work in the United States
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